DMI (Digital Management, LLC)

Senior Knowledge Manager

DMI (Digital Management, LLC)

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead the strategic direction and execution of the enterprise knowledge management program
  • Develop and implement comprehensive KM strategies aligned with IT service delivery goals
  • Partner with technical SMEs across teams to ensure knowledge is captured, structured, and maintained effectively
  • Implement and mature Knowledge-Centered Service (KCS) methodologies
  • Establish governance frameworks, lifecycle processes, and quality standards
  • Define metrics and KPIs to measure program effectiveness and business impact
  • Identify and evaluate opportunities to leverage AI and automation within knowledge management
  • Lead enterprise KM initiatives and cross-functional projects
  • Develop promotional materials and user adoption campaigns
  • Provide executive-level reporting on program performance, maturity, and ROI
  • Drive continuous improvement and long-term KM maturity

Requirements

  • Minimum 8 years of experience leading knowledge management programs in complex IT environments
  • Extensive experience developing and scaling enterprise KM strategies
  • Proven track record implementing knowledge management programs at scale
  • Strong knowledge of KM frameworks, best practices, and content management systems
  • Experience developing metrics, dashboards, and performance measurement frameworks
  • Education: Bachelor’s degree from an accredited institution or equivalent professional experience
  • Successful completion of a Public Trust background investigation and/or Public Trust clearance
  • Must be a U.S. Citizen
Benefits
  • Virtual health visits
  • Commuter perks
  • Pet insurance
  • Entertainment discounts
  • Annual performance reviews
  • Tuition assistance
  • Internal career growth opportunities
  • Generous 401(k) matches
  • Life and disability insurance
  • Financial wellness tools
  • Annual awards
  • Service anniversaries
  • Referral bonuses
  • Peer-to-peer shoutouts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
knowledge managementKnowledge-Centered Servicemetrics developmentperformance measurementcontent management systemsAI integrationautomationgovernance frameworkslifecycle processesquality standards
Soft Skills
leadershipstrategic directioncross-functional collaborationcommunicationcontinuous improvementuser adoptionexecutive reportingprogram executionproject managementstakeholder engagement
Certifications
Public Trust clearance