DMI (Digital Management, LLC)

NOC Analyst

DMI (Digital Management, LLC)

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Maryland • United States

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Tech Stack

DNS

About the role

  • Effectively monitor all devices, platforms, and services within a network environment.
  • Manage and coordinate NOC team shift coverage to ensure NOC operations run efficiently and effectively.
  • Provide direction, training, and leadership to NOC staff.
  • Assist with managing NOC standard process and procedure documentation.
  • Ensure efficient resolution of service requests and incidents, ensuring compliance on assigned SLAs.
  • Provide timely and effective communication on service impacting incidents.
  • Analyze client LANs/WANs, isolating problems and recommending reconfiguration of new network hardware.
  • Modify command language programs and network startup files.
  • Participate in troubleshooting network/user problems and present resolutions for implementation.
  • Prepare a variety of network resource reports.

Requirements

  • Associate's Degree in Computer Science, Information Systems, Engineering or related field or two years of college.
  • Certified as a network administrator for a specific network operating system.
  • Two years of experience in a computer-related field.
  • Knowledge of network operating systems.
  • One year of experience in data communications engineering, network administration, or management, or similar fields.
  • Experience with SNMP and RMON based software products.
  • Knowledge of Ethernet, FDDI, high-speed WANs, and routers.
  • Demonstrated experience with an IT Network Management and Monitoring system (e.g., SolarWinds Orion).
  • Understanding of DNS and how it functions.
  • Proficiency in CLI (Command Line Interface), SSH Client (e.g., PuTTY), and any service desk/ticketing system (e.g., Maximo).
  • Knowledge of Cisco TACACS, Aruba ClearPass, Microsoft Active Directory, MS Office Suite, Windows/other OS, SharePoint.
Benefits
  • Virtual health visits
  • Commuter perks
  • Pet insurance
  • Entertainment discounts
  • Annual performance reviews
  • Tuition assistance
  • Internal career growth opportunities
  • Generous 401(k) matches
  • Life and disability insurance
  • Financial wellness tools
  • Healthcare coverage
  • Wellness programs
  • Flu shots
  • Biometric screenings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network administrationdata communications engineeringnetwork operating systemsSNMPRMONEthernetFDDIWANsCLIDNS
Soft Skills
leadershipcommunicationtrainingproblem-solvingcoordination
Certifications
network administrator certification