• Lead and mentor a team of tax technology professionals, providing guidance, coaching, and performance management
• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
• Monitor the effectiveness of the team against SLA, driving through change as needed to deliver continual service improvement
• Collaborate closely with internal teams including consulting, compliance, tax research, and ERP support to address client needs
• Oversee multiple client engagements simultaneously, ensuring high-quality delivery across diverse platforms
• Maintain strong client relationships, ensuring satisfaction and alignment with business goals
• Act as a subject matter expert for tax determination solutions, including review, configuration, and support
• Ensure operational procedures and practices are well defined, documented and consistently applied
• Develop and maintain process documentation and client-specific documentation to aid in support
• Provide input into the practice strategy with particular focus on opportunities to grow and/or enhance the services offered
• Own client escalations to ensure appropriate team members are identified and assigned
• Achieve consistent client satisfaction ratings and respond appropriately to client feedback on areas for improvement

Manager, Tax Technology – Managed Services

Tax Manager – Agency Support

Tax Managing Director – Transfer Pricing

Tax Managing Director – International Indirect Tax

Tax Supervisor – R&D Credits

Transaction Tax Partner