dLocal

Manager

• Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
• Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
• Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
• Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.
• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

Execution & Enablement Manager

Frontend Engineer

• Define and steward the frontend architecture (frameworks, component patterns, state management, routing, SSR/SSG/ISR) across teams.
• Establish and evolve an organization-wide frontend baseline (Node LTS policy, package manager posture, canonical scripts, lint/format, TypeScript strictness, testing posture, CI templates) with clear adoption guides.
• Design frontend–backend integration (API contracts, versioning, error handling, caching, BFF when appropriate) to ensure reliable and observable interfaces.
• Lead web performance strategy (code splitting, asset budgets, image/fonts strategy, hydration, caching/CDN), setting targets and enabling measurement.
• Ensure accessibility (WCAG), i18n/l10n, and client-side security (CSP, auth flows, token handling, XSS/CSRF mitigations) are built into the architecture.
• Drive developer experience: tooling, monorepos and/or micro-frontends when justified, starter templates, documentation, and examples.
• Mentor technical leads/referents, participate in technical reviews, and author ADRs/RFCs that align architecture with business goals.
• Collaborate with UX, Product, and Backend to align technical decisions with user and business outcomes.

Frontend Architect

Backend Engineer

• Collaborate with technology leaders and the product team to understand department goals and requirements, translating them into technical solutions.
• Design, develop, and maintain high-quality Golang applications and systems aligned with business objectives.
• Lead the technical architecture and design of Golang-based projects, ensuring scalability, performance, and maintainability.
• Create scalable architecture systems for Golang-based applications, considering future growth and evolving business needs.
• Optimize application performance by identifying and addressing areas for improvement, such as code optimization, database query optimization, and resource utilization.
• Troubleshoot design flaws and system bottlenecks to enhance application stability and performance.
• Perform validation tests to ensure the flexibility and scalability of the Golang environment, making necessary adjustments as needed.
• Conduct comprehensive system performance tests to identify bottlenecks, assess system capacity, and fine-tune application performance.
• Generate and present detailed systems reports, including performance metrics, bottlenecks, and recommendations for improvements.
• Conduct code reviews and provide constructive feedback to maintain high standards of software development, ensuring code quality, readability, and adherence to best practices.

Senior Software Engineer, Golang

Vice President

• Define and own the company‑wide incident management strategy
• Set the vision, strategy, and operating model for global incident management and operational resilience across dLocal, aligned with our NASDAQ‑listed public company obligations, board‑approved risk appetite, investor expectations, and growth plans.
• Define and maintain a unified incident management and resilience framework including policies, processes, playbooks, severity/impact matrices, roles and responsibilities, and escalation paths for business, operational, security, and technology incidents.
• Ensure alignment and integration with Business Continuity, Disaster Recovery, Operational Risk, Security, and Compliance frameworks, and with global regulations and standards such as DORA, PSD2, NIS2, data‑breach and outage‑reporting regimes, and central‑bank expectations across 45+ countries and regions.
• Build and lead a distributed global incident management and resilience organization, with regional leaders and incident commanders in LATAM, EMEA, APAC, and North America, operating in a follow‑the‑sun, 24/7 model
• Define clear ownership boundaries between the central function and domain teams (IT, Security, Operations, CS, Product, Finance, Legal, Compliance, Corporate Communications, etc.) and ensure everyone understands their role during incidents.
• Develop a network of trained Incident Commanders and functional responders across regions and time zones, with clear expectations and training paths, including participation in a structured, global on‑call rotation that guarantees 24/7 executive and technical coverage for high‑severity incidents.
• Ensure that all high‑severity incidents follow a structured lifecycle: detection, assessment, triage, containment, mitigation, recovery, and closure, with hand‑offs and ownership clearly defined between regions (LATAM, EMEA, APAC, North America) in a follow‑the‑sun model.
• Establish criteria for declaring major incidents/crises, and ensure rapid mobilization of the right stakeholders, including executives when needed.
• Define expectations and standards for real‑time decision‑making, risk trade‑offs, approvals, and business sign‑offs during incidents.
• Personally act as executive sponsor and, when necessary, executive Incident Commander for the most critical, company‑level events.
• Define and enforce standards for internal and external communications during incidents (frequency, content, channels, approvals).
• Ensure effective coordination with Customer Success, Commercial, Operations, Legal, Compliance, Security, and Communications/PR on messaging to merchants, partners, employees, and regulators.
• Provide clear, concise updates to the Executive Team and Board‑level forums during and after major incidents.
• Establish and own the post‑incident review process for significant incidents, ensuring high‑quality root cause analysis, clear corrective and preventive actions, and accountable owners.
• Create governance to track, prioritize, and close post‑incident action items, and to escalate systemic issues that require investment or strategic decisions.
• Use incident data to identify structural weaknesses (technology, process, organization, capacity, controls) and feed them into roadmaps, risk registers, and investment cases.
• Define the strategy and requirements for incident management tooling (alerting, collaboration channels, runbook systems, ticketing/workflow integration, status pages, dashboards).
• Partner with Tech/SRE, Security, and Operations to ensure observability, monitoring, and alerting support effective incident detection and response.
• Design and run training programs, simulations, and game days across the company so all teams know how to respond and escalate appropriately.
• Define and own incident KPIs and KRIs (e.g. MTTD, MTTR, incident volume by type/severity, recurrence rate, SLA/SLO breaches, comms timeliness, business impact).
• Produce regular executive‑level reporting and insights on incident trends, operational risk, and readiness, with clear proposals for improvement.
• Challenge teams constructively on incident quality (runbooks, communications, action plans) and champion a no‑blame, learning‑oriented culture.

VP, Incident Management – Operational Resilience

Full-stack Engineer

• You'll be responsible for week-to-week planning of your team and keeping each member accountable
• As a tech lead, part of your role is to be a people manager - It's vital you dedicate time to managing your team members
• You'll be expected to drive technical direction in projects and assure they meet scalability and robustness requirements
• You'll be hands-on on projects, getting deep into code and project architecture
• You'll be responsible for hiring for your team
• You'll be responsible for communicating and planning between other teams

Software Engineering Leader

• Collaborate with technology leaders and the product team to understand department goals and requirements, translating them into technical solutions.
• Design, develop, and maintain high-quality Java applications and systems aligned with business objectives.
• Lead the technical architecture and design of Java-based projects, ensuring scalability, performance, and maintainability.
• Create scalable architecture systems for Java-based applications, considering future growth and evolving business needs.
• Optimize application performance by identifying and addressing areas for improvement, such as code optimization, database query optimization, and resource utilization.
• Troubleshoot design flaws and system bottlenecks to enhance application stability and performance.
• Perform validation tests to ensure the flexibility and scalability of the Java environment, making necessary adjustments as needed.
• Conduct comprehensive system performance tests to identify bottlenecks, assess system capacity, and fine-tune application performance.
• Generate and present detailed systems reports, including performance metrics, bottlenecks, and recommendations for improvements.
• Conduct code reviews and provide constructive feedback to maintain high standards of software development, ensuring code quality, readability, and adherence to best practices.

Software Engineering Technical Referent

• Contributing in all phases of the development lifecycle.
• Designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
• Writing well designed, testable, efficient code.
• Ensuring designs are in compliance with specifications.
• Supporting continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Senior Software Engineer – Payouts

Sales Engineer

• Lead, coach, and develop a team of Sales Engineers, ensuring high performance, continuous learning, and strong collaboration with Sales and other stakeholder teams.
• Define and implement best practices, processes, and tools for the Sales Engineering function.
• Act as a strategic advisor to Sales Leadership on technical positioning, deal strategy, and prioritization.
• Allocate team resources across regions, customers, and opportunities to ensure the right coverage and impact.
• Support the Sales team with technical expertise for proposals, demos, and presentations tailored to different customer verticals.
• Represent the company in high-stake conversations with customer stakeholders at all levels, including executive and technical audiences.
• Oversee participation in RFIs, RFPs, and other pre-sale processes to ensure high-quality technical responses.
• Translate complex technical capabilities into clear business value narratives.
• Own the technical relationship with PSPs, gateways, and partners, helping identify new capabilities and commercial opportunities.
• Ensure the team maintains a strong understanding of APIs and can clearly explain integration models to third parties.
• Partner with Product and Engineering to provide structured customer feedback and influence roadmap direction.
• Oversee project delivery coordination across internal teams such as Tax, Fraud Prevention, Customer Support, Operations, TAM, Treasury, Compliance, and Legal.
• Build frameworks to ensure predictable delivery, alignment, and communication across stakeholders.
• Promote a continuous improvement mindset across the sales process to drive efficiency and revenue growth.

Lead Sales Engineer

People Operations

• Lead and mentor the People Ops and Payroll team, translating company-wide initiatives into actionable team goals and career development paths. Set priorities, allocate country scopes, and ensure coverage across time zones.
• Partner with internal teams (RevOps/Finance) to define cycle timelines and validation logic. Review and verify all calculation inputs before loading them into the HRIS.
• Oversee the operational setup for entering new markets, including opening new payrolls and establishing local compliance frameworks in new entities.
• Act as the final point of escalation for critical operational roadblocks. Identify "Single Points of Failure" and develop contingency plans for global payroll providers.
• Act as the primary partner for Finance, Legal, and RevOps to ensure the People Operations roadmap supports the company’s financial goals.
• Lead the communication and adoption strategy for new digital tools, policies, or organizational changes within the People Ops ecosystem.

People Operations Lead

• Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
• Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.
• Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.
• Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.
• Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.
• Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes, and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.
• Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.