Business Continuity Associate

dLocal

Business Continuity Associate resolving payment-operation incidents for dLocal, which helps global brands collect payments in emerging markets. Supporting merchants, partners, and launches across local operations.

Posted 8/4/2026full-timeMontevideo • 🇺🇾 UruguayJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payments and fintech operations, with a strong focus on incident management, troubleshooting, and stakeholder communication. Proficient in coordinating with internal teams and external partners to ensure operational continuity and effective resolution of issues.

Highest-signal resume keywords

Payments/Fintech Operations ExperienceIncident ManagementRoot-Cause AnalysisStakeholder ManagementProficiency with Jira

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ManagementRoot-Cause AnalysisTroubleshootingPayment OperationsOperational Continuity

Soft Skills

Excellent CommunicationCustomer-CentricCalm Under PressureAction-OrientedAnalytical Mindset

Tools & Technologies

JiraExcelSheets

Industry Keywords

ProcessorsAcquirersAPMsCard SchemesSLAsSettlementsReconciliations

About the role

Key responsibilities & impact

Triage, own, and resolve operational incidents end-to-end, providing clear and timely stakeholder updates
Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical or business blockers
Provide hands-on merchant support and go-live readiness, including credentials, testing, required tasks, and hypercare during launches
Act as a key point of contact for Customer Success and Account Management for operational enablement and troubleshooting
Perform root-cause analysis and document incidents and resolutions in tools such as Jira
Feed operational learnings back to internal teams and partners
Ensure rapid and effective resolution of daily operational issues at market and customer level
Collaborate with processors, acquirers, card networks, APM providers, and issuers to maintain operational continuity

Requirements

What you’ll need

2–4+ years of experience in payments/fintech operations, incident management, processor/partner support, or merchant operations
Familiarity with payment operations and ecosystem, including processors, acquirers, APMs, card schemes, credentials, SLAs, settlements, and reconciliations
Strong troubleshooting and root-cause analysis skills
Ability to coordinate across internal teams and external partners
Excellent communication and stakeholder management skills
Customer-centric, calm under pressure, and action-oriented approach
Proficiency with Excel/Sheets and ticketing/documentation tools such as Jira
Analytical mindset
Ability to operate across time zones and manage multiple priorities with high attention to detail
Bachelor’s degree in Business, Engineering, Economics, or a related field
Fluency in English
Experience working with AI tools or automations is a plus

Benefits

Comp & perks

Flexible schedules
Referral bonus program
Monthly social budget to spend with the team
dLocal Houses: one week of coworking anywhere in the world with your team
Flexible work arrangements combining self-managed focus time with in-person connection in collaboration hubs