Strategic Operations Manager
dLocal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇴 Bolivia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as right-hand to the regional manager supporting daily operations, decision-making, and strategic initiatives
- Lead and manage high-impact cross-functional strategic projects to drive growth, efficiency, and scalability
- Build and maintain relationships with external partners including acquirers, banks, regulators, and stakeholders
- Analyze market dynamics, identify growth opportunities, and collaborate with Product, Operations, Finance, and Legal to execute country strategies
- Support regional manager in managing key merchant relationships, identifying expansion opportunities, and ensuring service delivery
- Identify and lead initiatives to improve merchant onboarding experience and reduce time-to-revenue
- Drive merchant onboarding ensuring regulatory, compliance, and operational requirements are met according to local laws
- Collaborate with Legal and Compliance for adherence to regulatory frameworks including licenses, tax, AML, and KYC
- Work with Compliance to develop transaction monitoring and fraud prevention frameworks
- Monitor tax regulations and coordinate with tax advisors for compliance and optimization
- Analyze country performance metrics (TPV, revenue targets, budget execution, growth pipelines) and translate into business recommendations
- Collaborate with Finance and FP&A to ensure budget accuracy and alignment with growth targets
- Identify underperforming segments/countries and design turnaround strategies
- Identify bottlenecks in merchant activation and accelerate time-to-market
- Be regional owner for internal audit preparation and follow-ups
- Develop and refine operational playbooks, frameworks, and best practices for scalability and standardization
- Prepare business cases and recommendations for market entries, partnerships, and product launches
- Participate in regulatory meetings and industry forums representing dLocal
- Act as ambassador of dLocal’s culture and values internally and externally
Requirements
- Background in finance with knowledge of industry trends and practices
- Minimum of 6 years in operations management, strategy, or related role
- Experience in Payments Industry, Fintechs, or Digital Banks
- Familiarity with Legal, Finance, Product, and IT functions
- Strong professional network and relationship-building skills
- Proven ability to manage large-scale projects and deliver results
- Strong analytical and data-driven problem-solving skills
- Comfortable with change, self-starter, and able to work across time zones
- Fluent in written and verbal English
- Availability to travel
Benefits
- Remote work: work from anywhere or one of our offices around the globe!
- Flexibility: flexible schedules and performance-driven culture
- Fintech industry: dynamic and ever-evolving environment
- Referral bonus program
- Learning & development: Premium Coursera subscription
- Free language classes: English, Spanish, Portuguese
- Social budget: monthly budget for team activities
- dLocal Houses: option to rent a house to cowork with your team
- Travel benefits
- Health benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementstrategic initiativesproject managementdata analysisregulatory compliancetransaction monitoringfraud preventionbudget executionmarket analysisbusiness case development
Soft skills
relationship-buildinganalytical problem-solvingadaptabilityself-startercommunicationcollaborationleadershipstrategic thinkingnetworkingcross-functional teamwork