dLocal

Execution and Enablement Manager

dLocal

full-time

Posted on:

Location Type: Hybrid

Location: Nairobi • 🇰🇪 Kenya

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Lead operational excellence across dLocal’s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.
  • Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.
  • Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.
  • Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.
  • Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions.
  • Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
  • Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
  • Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows.
  • Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as escalation contact during critical incidents.
  • Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.

Requirements

  • 6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
  • Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
  • Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
  • Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
  • Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
  • Excellent communication and ability to influence across functions and with external partners.
  • Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
  • Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
  • Bachelor’s degree in Business, Computer science, Engineering, Economics, or related field; fluency in English (additional languages a plus).
Benefits
  • Remote work: work from anywhere or one of our offices around the globe!*
  • Flexibility: flexible schedules and driven by performance.
  • Fintech industry: dynamic and ever-evolving environment.
  • Referral bonus program: refer someone ideal for a role and get rewarded.
  • Learning & development: access to a Premium Coursera subscription.
  • Language classes: free English, Spanish, or Portuguese classes.
  • Social budget: monthly budget to chill out with your team (in person or remotely).
  • dLocal Houses: rent a house to spend one week anywhere in the world coworking with your team.
  • Note: For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payments operationspartner managementnegotiationpayment flowsAPIswebhooksSQLExcelBI toolsoperational compliance
Soft skills
communicationinfluencecross-functional leadershiproot-cause analysisorganizational skillsbias for actionownershipability to operate across time zonesability to manage multiple initiativesdata-driven mindset
Certifications
Bachelor’s degree