Manager

• Lead operational excellence across dLocal’s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.
• Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.
• Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
• Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.
• Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows.
• Manage the fines process: track, upload evidence, and ensure card-scheme mandates are implemented.
• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
• Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.
• Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.
• Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions to ensure continuous operational excellence and seamless integration across the business.

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