dLocal

Customer Success Manager

dLocal

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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About the role

  • Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
  • Act as the “voice of the customer” by sharing feedback and insights with internal dLocal teams.
  • Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner.
  • Work with customers to understand their business goals, ambitions, and challenges, helping them achieve success through our solutions.
  • Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans with clear milestones and objectives.
  • Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations and decision-making.
  • Drive the development and implementation of Customer Success methodologies, owning initiatives that enhance team productivity and performance.
  • Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences.

Requirements

  • Excellent communication and active listening skills, with the ability to clearly convey complex ideas and build strong relationships with stakeholders.
  • Self-motivated and solution-oriented, demonstrating a proactive approach to problem-solving and decision-making.
  • Strong multitasking and organizational abilities, with proven success in fast-paced and dynamic environments.
  • Must have an Undergraduate degree and 3–6 years of experience in Customer Success Management, ideally within a B2B environment.
  • Fluency in English, both written and verbal, is essential.
  • Proficient in Excel, with advanced data analysis and reporting capabilities.
  • Minimum of 1 year experience in the payments/Banking industry is a significant advantage.
  • Background in Customer Success or Project Management, with a demonstrated track record of achieving or exceeding program goals.
  • Collaborative mindset and strong team orientation, with a proactive and positive attitude.
  • Presentable and articulate, proficient in building decks, handling data, and managing objections.
Benefits
  • Flexibility: we have flexible schedules and we are driven by performance.
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  • Learning & development: get access to a Premium Coursera subscription.
  • Language classes: we provide free English, Spanish, or Portuguese classes.
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingproject managementcustomer success methodologiesExcel
Soft Skills
communicationactive listeningproblem-solvingorganizational abilitiesmultitaskingcollaborative mindsetteam orientationproactive attituderelationship buildingstrategic thinking
Certifications
Undergraduate degree