Head of Fraud Prevention

dLocal

full-time

Posted on: 1/9/2026

Location Type: Hybrid

Location: Spain

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About the role

Lead and consolidate our global Fraud Ops team, owning real-time fraud operations, alert handling, and the evolution of our fraud stack.
Define and deliver the vision and roadmap for the next generation of our alert platform.
Drive automation of alert handling (AI/ML, rules, workflows) to reduce manual review and focus analysts on edge cases and high-impact decisions.
Measure and improve automation coverage, precision/recall, fraud losses, conversion, and operating cost.
Structure Fraud Ops as the single intake and coordination point for operational fraud-related requests.
Own core Fraud Ops KPIs and drive continuous improvement.
Ensure robust incident management and link operational decisions to risk appetite and P&L impact.
Design and implement the Fraud Ops organization model to ensure clear ownership and 24/7 coverage.
Stabilize and rebuild the team: close key hiring gaps, develop team leads, and set clear expectations and KPIs for analysts and managers.
Raise the bar on professionalism, accountability, and ownership through operating principles, performance management, and strong operational routines.

Bachelor’s degree in Economics, Engineering, Statistics, or a related field; a Master’s degree is a strong plus.
Extensive experience in Fraud Prevention within fintech, payments, banking, or digital financial services, with ownership of end-to-end fraud strategy across products and markets.
Proven track record leading and scaling global teams across multiple regions and time zones.
Deep understanding of fintech fraud typologies and experience designing preventive and detective controls.
Demonstrated success in defining, monitoring, and optimizing Fraud KPIs and SLAs, balancing fraud loss, customer experience, and regulatory expectations.
Highly analytical, data-driven leader with a strong passion for pattern detection, automation, and continuous improvement.
Intermediate level of SQL with hands-on experience.
Strategic yet hands-on leadership style, with the ability to influence senior stakeholders and partner closely with Product, Engineering, Risk, and Compliance teams.
Highly motivated, proactive, and collaborative leader who fosters a strong ownership culture in fast-paced, high-growth environments.
Fluency in English (spoken and written); Spanish is a plus but not required.
This role requires availability within EMEA time zones.

Benefits

Remote work: work from anywhere or one of our offices around the globe!
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English, Spanish, or Portuguese classes.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLAIMLdata analysisfraud preventionfraud strategyKPI monitoringSLA optimizationautomationpattern detection

leadershipanalytical thinkingcollaborationcommunicationproactivityownershipaccountabilityinfluencecontinuous improvementteam development