Business Excellence Co-op

DLL

Business Excellence Co-op role involving cross-functional projects and data analysis at DLL Canada. Join a collaborative team environment focused on enhancing operations and customer experience.

Posted 7/6/2026internshipBurlington • 🇨🇦 CanadaEntry Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while supporting cross-functional projects and process improvement initiatives. Proficient in gathering operational metrics and developing presentations to enhance customer and employee experiences.

Highest-signal resume keywords

Operational ExcellenceProject ManagementRobotic Process AutomationMS Office ProductsProcess Quality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Trend AnalysisProcess MappingReporting ToolsMeeting Minutes DocumentationCustomer Experience Improvement

Soft Skills

Strong InitiativeExcellent Communication SkillsAttention to DetailAdaptabilityCustomer Service Focus

Tools & Technologies

MS VisioDigital ToolsAutomation Tools

Industry Keywords

Business AdministrationCX/UX DesignProcess LibrariesCross-Functional Workshops

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Operational Excellence
Participate in cross-functional workshops and support the Business Excellence Team to problem solve and document processes/opportunities that improve customer and employee experience.
Support the Business Excellence Team to automate processes using various digital tools such as Robotic Process Automation, AI that significantly enhance customer experience
Project Management
Supporting Project Managers in executing cross-functional projects that includes but not limited to recording meeting minutes that help to align and sequence tasks, owning/co-owning tasks where applicable
Support with monthly update report that is sent to all stakeholders within DLL Canada
Operational Metrics
Gathering monthly and quarterly Operations metrics using established reporting tools.
Co-developing the required monthly and quarterly presentations, developing data-trend analysis and commentary, reviewing with the Operational Excellence Manager prior to publication for feedback and coaching opportunities.
Process Libraries
Help team in creating and maintaining process libraries that contain end to end process maps and critical process metrics.

Requirements

What you’ll need

Strong organizational skills, attention to detail, and an ability to prioritize in a changing environment.
Strong initiative exhibited through proactive interactions and idea development.
Highly flexible and adaptable.
Excellent verbal and written communication skills.
Very customer service focused.
Curious by nature.
Course work (or experience) normally obtained through enrollment (or lived experiences) in a Business Admin, IT Project Management, CX/UX Design, Process Quality programmes.
Experience with MS Office products. MS Visio a plus
Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office for process improvement workshops (approx. 2-3x per week)

Benefits

Comp & perks

Participation in the Learning and Development Program while you complete your placement
Access to e-learning and skill development courses
Regional and global networking opportunities with members
Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities