Client Services Representative – Co-op

DLL

Client Services Representative at DLL handling inbound requests from customers and vendors. Participating in operational projects and collaborating with team leads in a hybrid role.

Posted 6/26/2026internshipBurlington • 🇨🇦 CanadaEntry Level💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer or vendor queries regarding active contracts, and resolve cases as related to the inquiry
Review contracts and investigate as required to determine scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues
Manage individual caseload on a daily basis, following up on open cases; managing SLA’s on new cases
Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly

Requirements

What you’ll need

Strong interpersonal as well as written and verbal communication skills
Must be self-directed, decisive and goal oriented, and comfortable working in an empowered work environment with established goals/expectations and limited step-by-step direction
Strong relationship building skills and a team player
Strong organizational and planning skills
Strong aptitude for working with numbers coupled with a basic knowledge of accounting practices
Ability to work in a very fast-paced environment
Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office (approx. 2-3x per week)

Benefits

Comp & perks

Participation in the Learning and Development Program while you complete your placement
Access to e-learning and skill development courses
Regional and global networking opportunities with members
Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
DLL’s wellbeing ambition to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract reviewcase managementSLA managementaccounting practices

Soft Skills

interpersonal skillswritten communicationverbal communicationself-directeddecisivegoal orientedrelationship buildingteam playerorganizational skillsplanning skills