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About the role
Key responsibilities & impact- Monitor and identify potential risks, such as arrears, unpaid assets and assets at risk
- Communicate risk signals to all internal stakeholders
- Initiate immediate remedial actions to minimize risk
- Handle all day-to-day questions and requests from customers
- Monitor all transactions in portfolio
- Monitor customer satisfaction and document and pass on feedback to appropriate people or departments
- Analyze customer needs for additional products and services, identify sales opportunities and prepare recommendations
- Pro-actively inform customers about appropriate additional services and products
- Manage all customers and contracts according to relevant policies, conditions and agreements
- Identify recurring issues regarding processes, procedures, documents and tooling
- Come up with feasible ideas for improvement and implement improvements
- Interact effectively with customers and vendors
Requirements
What you’ll need- Bachelor’s degree
- 1-3 years related experience
- Basic knowledge of accounting and good knowledge of inspection, collection, recovery and processing
- Demonstrate a strong commitment to delivering exceptional customer service
- Possess excellent verbal and written communication skills
- Maintain a high level of attention to detail and accuracy
- Exhibit strong analytical thinking and problem-solving abilities
- Thrive in fast paced environment with the ability to adapt quickly to changing priorities
Benefits
Comp & perks- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Healthcare benefits
- 401k matching
- Vacation
- Sick leave
- Parental leave
- Possible discretionary bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accountinginspectioncollectionrecoveryprocessingrisk analysiscustomer servicetransaction monitoringdata analysisprocess improvement
Soft Skills
communicationattention to detailanalytical thinkingproblem-solvingcustomer interactionadaptabilitystakeholder managementfeedback documentationsales opportunity identificationremedial action initiation
Certifications
Bachelor's degree