DLL

Collections and End of Lease Specialist

DLL

full-time

Posted on:

Location Type: Hybrid

Location: Wayne • Pennsylvania • United States

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Salary

💰 $66,515 - $99,772 per year

About the role

  • Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes.
  • Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal.
  • Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments.
  • Negotiate on FMV and $1 out extensions for customers with a good pay history.
  • Manage remarketing of returned assets not limited: soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales.
  • Execute, check, and monitor the billing process in order to ensure correct and timely billing and maximize the fee income.
  • Provide internal upgrade quotes, and buyout quotes.
  • Enforce renewal provisions of lease contracts.
  • (this position is also the remarketer) Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case.
  • Process contract adjustments per authority matrix.
  • Complete required compliance training by due dates

Requirements

  • 3-6 years’ experience in a customer service/collections role.
  • Strong Analytical skills are required.
  • Bachelor’s degree preferred.
  • Legal and business economics knowledge (products, insolvency, bankruptcy).
  • Experience & knowledge in the leasing & finance sector.
  • Negotiating skills.
  • Ability to execute collection activities in collaboration with others under supervision of team leader.
  • Operates and thinks within well-defined processes and procedures.
Benefits
  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home
  • Career development opportunities: online learning, member development programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract administrationbilling processcollectionsnegotiationcontract adjustmentscompliance trainingportfolio managementremarketingasset managementfinancial analysis
Soft Skills
analytical skillscollaborationcustomer serviceproblem-solvingcommunicationteamworkattention to detailorganizational skillsnegotiating skillstime management
Certifications
Bachelor's degree