Manager

• Strategic development of member support and communication in close cooperation with the Chief Executive Officer and the head of the DLG service area for Communication and Marketing
• Professional leadership and development of a team in membership management
• Optimization and digitization of membership processes as well as maintenance and development of the membership management system (CRM)
• Analysis of member needs and development of target-group-specific offerings to strengthen retention and satisfaction
• Design and implementation of campaigns for member acquisition and retention (online and offline)
• Responsibility for service quality in member communication (telephone, written, digital)
• Budget responsibility and management of external service providers in the context of membership administration

Head of Member Services

Account Executive

• Aufbau eines globalen Vertriebs: Entwicklung und Implementierung eines globalen Portfoliovertriebs inklusive Definition der Verantwortlichkeiten einzelner Vertriebsmitarbeiter, Reporting und Performance-Management.
• Akquise und Umsatzverantwortung: Verantwortung für die nationale und internationale Neukundenakquise sowie den vertrieblichen Ausbau der Beziehungen zu definierten Bestandskunden mit dem Ziel der Umsatzsteigerung.
• Sales-Prozesssteuerung: Sicherstellung einer optimalen Kundenansprache und Bearbeitung von Kundenanfragen entlang der gesamten Customer Journey.
• Steuerung des gesamten Vertriebsprozesses, von der Leadgenerierung, -bearbeitung, Angebotserstellung bis hin zum After-Sales-Service.
• Kundenbetreuung: Pflege langfristiger Kundenbeziehungen durch regelmäßige Kontakte und eine ganzheitliche vertriebliche Betreuung.
• Schnittstellenmanagement: Fungieren als zentrale Schnittstelle zwischen Kunden und internen Servicebereichen wie Messe-Team, Marketing, IT und Presse.
• Strategische Führung: Weiterentwicklung und Umsetzung globaler Vertriebsstrategien für unser Messeportfolio.
• Marktanalysen: Identifikation von Wachstumspotenzialen und neuen Geschäftsmöglichkeiten auf globalen Märkten.
• Messe- und Kongressteilnahme: Aktive Repräsentation des Unternehmens auf Messen und Kongressen, um Kontakte zu knüpfen und unser Netzwerk auszubauen.
• Teamleitung: Führung und Motivation eines internationalen Vertriebsteams.

Vertriebsleiter – Globales Portfolio Fachmessen

Marketing

• Support in planning, execution, and follow-up of community projects, events, and trade fairs
• Planning and execution of marketing campaigns
• Participation in trade fairs and events
• Creating mailings and developing promotional materials (print and online)
• Conducting market research, compiling and preparing data, and creating presentations
• Maintaining address databases and preparing invoices
• Point of contact for customers, service providers, and colleagues – supporting the organization of trade show appearances and events

Working Student – Marketing & Communications

Sales

• Responsible for acquiring new customers
• Commercial expansion of business relationships with defined existing customers
• Ensuring optimal customer outreach and handling of inquiries
• Maintaining customer relationships through regular contact
• Acting as the interface between customers and internal service departments

Sales & Customer Development Manager – Focus: Trade Fairs

Director

• Responsibility for the strategic development of the corporate group domestically and internationally
• Develop and implement the corporate strategy at group level
• Identify new business areas, future markets and industry trends
• Initiate and manage transformation projects (digitalization, sustainability, etc.)
• Establish and strategically manage foreign subsidiaries and international events
• Evaluate and implement joint ventures and partnerships
• Overall responsibility for the financial management and strategic development of DLG Markets’ domestic and international subsidiaries
• Ensure profitability, growth and achievement of objectives in line with the corporate strategy
• Lead group-wide strategic special projects and change initiatives
• Scout and assess acquisition targets and equity investments
• Prepare strategic decision papers for executive management and the supervisory board

Director Global Corporate & Strategy

• Building a global sales organization: Develop and implement a global portfolio sales function, including defining responsibilities of individual sales staff, reporting and performance management.
• Acquisition and revenue responsibility: Responsible for national and international new customer acquisition as well as commercially expanding relationships with defined existing customers to increase revenue.
• Sales process management: Ensure optimal customer engagement and handling of inquiries across the entire customer journey. Manage the complete sales process from lead generation and qualification, through proposal preparation, to after-sales service.
• Customer care: Maintain long-term customer relationships through regular contact and comprehensive commercial support.
• Interface management: Act as the central interface between customers and internal service areas such as the trade fair team, marketing, IT and press.
• Strategic leadership: Develop and implement global sales strategies for our exhibition portfolio.
• Market analysis: Identify growth potential and new business opportunities in global markets.
• Trade fair and congress participation: Actively represent the company at trade fairs and congresses to network and expand our contacts.
• Team leadership: Lead and motivate an international sales team.

Head of Sales – Global Trade Fair Portfolio

• Du hilfst mit bei der Implementierung neuer digitaler Tools und Services
• Du unterstützt bei der Pflege und Weiterentwicklung unserer Website und digitalen Plattformen
• Du arbeitest zusammen mit verschiedenen Abteilungen, um digitale Projekte erfolgreich umzusetzen
• Du pflegst und entwickelst unsere digitalen Messesysteme weiter

Werkstudent – Internet und Digitale Marketing-Services

Business Development Rep

• Strategic leadership and team development
• Further development of the global exhibition portfolio
• Identification and assessment of new market opportunities
• Development and implementation of new business models and formats
• Integration of data, partners and funding sources
• Use of data-driven decision-making for portfolio and customer development

Director of Business Development – New Business

• Support in planning, implementing and following up on community projects, events and trade fairs
• Planning and execution of marketing campaigns
• Participation in trade fairs and events
• Creation of mailings and promotional materials (print and online)
• Market research, data preparation and creation of presentations
• Maintenance of contact data and preparation of invoices
• Point of contact for our customers, service providers and colleagues – support in organizing trade show appearances and events