Marketing Operations Specialist – Digital Communication

DLA Piper

Marketing Operations Specialist supporting marketing activities and digital communication for global law firm. Engaging with clients and ensuring content aligns with brand voice across various platforms.

Posted 4/20/2026full-time🇬🇧 United KingdomJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support marketing activities related to the firm's internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns.
Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
Support on delivering digital channels and post mailing metrics
Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of email communication
Undertake more complex tasks connected to supporting major events within digital communication area
Create, update and maintain process documentation
Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
Ensure compliance to all policies, procedures, standard operating procedures
Contribute to the reports prepared by the team and/or requested by the manager
Deputize for Digital Communication’s Coordinator in delegated areas and tasks.
Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate.
Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.

Requirements

What you’ll need

Advanced English skills required
At least 1 year of relevant experience in a marketing/business development role
Intermediate knowledge of MS Office skills: Microsoft Excel, Word, PowerPoint & Outlook
Knowledge of marketing, business development and project management methods and tools would be an asset
Experience of using CMS/ERP/CRM (InterAction) systems would be beneficial
Ability to execute project tasks across functions and geographies and work within a global team structure
Experience in dealing with a demanding workload and conflicting priorities
Timeliness, accuracy and precision in task delivery
Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
Ability to deal with confidential and sensitive information

Benefits

Comp & perks

Professional approach
Detailed-oriented skills
Customer service focused
Provide training and guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content managementemail communicationdigital marketingGDPR complianceproject managementdata analysiseditingformattinguploading contentreport preparation

Soft Skills

communicationclient engagementflexibilityproblem-solvingmulti-taskingtimelinessaccuracymethodical approachlogical thinkingadaptability