DLA Piper

Marketing Operations Specialist – Digital Communication

DLA Piper

full-time

Posted on:

Location Type: Office

Location: United Kingdom

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Job Level

Junior

Tech Stack

ERP

About the role

  • Support marketing activities related to the firm's internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns.
  • Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
  • Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
  • Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
  • Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
  • Support on delivering digital channels and post mailing metrics
  • Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of email communication
  • Undertake more complex tasks connected to supporting major events within digital communication area
  • Create, update and maintain process documentation
  • Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
  • Ensure compliance to all policies, procedures, standard operating procedures
  • Contribute to the reports prepared by the team and/or requested by the manager
  • Deputize for Digital Communication’s Coordinator in delegated areas and tasks.
  • Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate.
  • Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.

Requirements

  • Advanced English skills required
  • At least 1 year of relevant experience in a marketing/business development role
  • Intermediate knowledge of MS Office skills: Microsoft Excel, Word, PowerPoint & Outlook
  • Knowledge of marketing, business development and project management methods and tools would be an asset
  • Experience of using CMS/ERP/CRM (InterAction) systems would be beneficial
  • Ability to execute project tasks across functions and geographies and work within a global team structure
  • Experience in dealing with a demanding workload and conflicting priorities
  • Timeliness, accuracy and precision in task delivery
  • Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
  • Ability to deal with confidential and sensitive information
Benefits
  • Professional approach
  • Detailed-oriented skills
  • Customer service focused
  • Provide training and guidance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content managementemail communicationdigital marketingGDPR complianceproject managementdata analysiseditingformattinguploading contentreport preparation
Soft Skills
communicationclient engagementflexibilityproblem-solvingmulti-taskingtimelinessaccuracymethodical approachlogical thinkingadaptability