DLA Piper

HR Service Desk Analyst

DLA Piper

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

ServiceNow

About the role

  • Responding to HR enquiries and requests via various customer channels including email, employee portal, telephony, and chat
  • Carrying out all tasks within specified time scales to meet Service Level Agreements
  • Ensuring all interactions are accurately logged within HR Case Management system
  • Dealing effectively with queries from Partner and Employee populations
  • Educating the business on how to navigate/access on-demand HR knowledge and content
  • Interacting with various HR teams and escalating cases where appropriate
  • Being proactive to customer needs and participating in customer service improvement activities

Requirements

  • Previous experience within a customer service role
  • Previous experience within an HR/payroll/finance Service centre environment is desirable
  • Excellent communication and customer service skills
  • The ability to work within a team
  • Numerate and methodical
  • The ability to multitask and work under pressure
  • Experience of using HR CRM technology, ServiceNow would be desirable
Benefits
  • Delivering excellent customer service
  • Managing queries positively, efficiently, and accurately
  • Maintaining data protection
  • Handling sensitive and confidential information appropriately
  • Working closely with internal teams and departments
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillscustomer service skillsteamworknumeratemethodicalmultitaskingability to work under pressureproactive