HR Service Desk Analyst

DLA Piper

HR Service Desk Analyst responding to HR inquiries via multiple channels. Ensuring excellent customer service and compliance within a global law firm environment.

Posted 4/20/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Responding to HR enquiries and requests via various customer channels including email, employee portal, telephony, and chat
Carrying out all tasks within specified time scales to meet Service Level Agreements
Ensuring all interactions are accurately logged within HR Case Management system
Dealing effectively with queries from Partner and Employee populations
Educating the business on how to navigate/access on-demand HR knowledge and content
Interacting with various HR teams and escalating cases where appropriate
Being proactive to customer needs and participating in customer service improvement activities

Requirements

What you’ll need

Previous experience within a customer service role
Previous experience within an HR/payroll/finance Service centre environment is desirable
Excellent communication and customer service skills
The ability to work within a team
Numerate and methodical
The ability to multitask and work under pressure
Experience of using HR CRM technology, ServiceNow would be desirable

Benefits

Comp & perks

Delivering excellent customer service
Managing queries positively, efficiently, and accurately
Maintaining data protection
Handling sensitive and confidential information appropriately
Working closely with internal teams and departments

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillscustomer service skillsteamworknumeratemethodicalmultitaskingability to work under pressureproactive