eBilling Specialist
DLA Piper
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • California, District of Columbia, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $46 per hour
Job Level
Mid-LevelSenior
About the role
- Perform a variety of duties to support the full eBilling cycle.
- Review of new eBilled matters and rates to be submitted to the client.
- Follow up on open items frequently until resolution; escalate as necessary.
- Fields eBilling inquiries.
- Strong attention to detail.
- Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
- Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues.
- Initiates troubleshooting support and escalations.
- Maintain client account assignments.
- Review, update and document outside billing guidelines on assigned eBilled clients.
- Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines.
- Subject matter expert on assigned clients.
- Assist team with projects and/or when needed on e-bill tasks.
- Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
- Tracks and resolves tickets assigned by the eBilling service desk on a daily basis.
- Meets SLAs.
- Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintain weekly updated notes on new matters and new implementations.
- Liaises with internal support teams to develop learning and experience for taking on more complex client assignments.
Requirements
- 3 years’ prior experience in legal e-billing, in law firm administration roles, or comparable professional service oriented hourly billing, or formal training/certifications in legal back-office operations
- Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals.
- Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
- Must be an accurate proofreader and have strong attention to detail.
- Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.
- High School or GED minimum education
- Bachelor’s degree in Accounting, Finance or similar field preferred.
Benefits
- Medical/dental/vision insurance
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
legal e-billingbilling guidelinestroubleshootingproofreadingattention to detailclient account managementticket resolutionworkflow managementtime entrydocumentation
Soft skills
communicationinterpersonal skillsteam-orientedcollaborationfast-paced environmentaccuracyorganizationproblem-solvingprioritizationresource management
Certifications
formal training in legal back-office operations