Billing Specialist

• Perform a variety of duties to support the full eBilling cycle.
• Review of new eBilled matters and rates to be submitted to the client.
• Follow up on open items frequently until resolution; escalate as necessary.
• Fields eBilling inquiries.
• Strong attention to detail.
• Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
• Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues.
• Initiates troubleshooting support and escalations.
• Maintain client account assignments.
• Review, update and document outside billing guidelines on assigned eBilled clients.
• Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines.
• Subject matter expert on assigned clients.
• Assist team with projects and/or when needed on e-bill tasks.
• Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
• Tracks and resolves tickets assigned by the eBilling service desk on a daily basis.
• Meets SLAs.
• Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
• Maintain weekly updated notes on new matters and new implementations.
• Liaises with internal support teams to develop learning and experience for taking on more complex client assignments.

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