Technical Support Network Engineer

DKSH Portugal, Unipessoal, Lda.

Technical Support Engineer for Opplane VLMA providing essential network connectivity support to enterprise clients in telecommunications. Responsible for diagnosing issues, managing tickets, and ensuring smooth traffic flow.

Posted 6/25/2026full-timeRemote • California • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

iOSLinuxSwitchingUnix

About the role

Key responsibilities & impact

Act as the primary point of contact for technical issues, performing initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform.
Log into Linux-based systems to review system messages and application logs to pinpoint where a connection or session is failing.
Effectively document technical findings and escalate highly complex routing or product bugs to Tier 3 senior engineers.
Communicate technical steps and solutions clearly to customer network administrators via ticketing systems, email, or live support calls.

Requirements

What you’ll need

1–3 years of experience in a technical support, network operations center (NOC), or junior network administration role.
Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).
Networking Fundamentals & CLI Experience
CLI Proficiency - Proven hands-on experience using the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and verify network status.
Routing & Switching - Solid understanding of core networking concepts including: IPv4/IPv6 addressing, Subnets, VLANs, Static routing, Basic dynamic routing protocols
Tunneling Concepts - Familiarity with how data tunneling works (such as GRE or basic VPNs) to safely carry traffic across networks.
Linux System Administration
OS Navigation - Comfort working inside a Linux/Unix environment using standard terminal commands to: Navigate directories, View system logs, Manage files
Network Diagnostics - Ability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity.
Service Management - Basic understanding of checking system services and verifying application status via the command line.
Troubleshooting & Infrastructure Support
Packet Analysis - Basic familiarity with packet capturing tools like Wireshark or tcpdump to verify if traffic is successfully reaching its destination.
Infrastructure Awareness - General understanding of virtualized network environments (VMs) and how remote edge devices (such as routers or gateways) connect back to a central core network.

Benefits

Comp & perks

Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
Startup Energy – Fast-moving, impact-driven environment
Ownership Mindset – Engineers own what they build
Collaborative & Friendly – Open, curious, and supportive culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linux System AdministrationNetworking FundamentalsCLI ProficiencyRoutingSwitchingTunneling ConceptsNetwork DiagnosticsTroubleshootingPacket AnalysisInfrastructure Support

Soft Skills

CommunicationDocumentationProblem SolvingCustomer Support

Certifications

Cisco CCNAJuniper JNCIACompTIA Linux+CompTIA Network+