
Customer Success Network Engineer
DKSH Portugal, Unipessoal, Lda.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide day-to-day support to various clients on multiple scenarios such as: - Transport and Routing support when deploying products on Client Environment.
- Support on WAN technologies such as SD-WAN and IPsec VPN and routing technologies such as BGP, OSPF, MPLS etc.
- Provide support on Cloud based Deployments like VNF (Virtual Network Functions) and CNF (container Networking Functions)
- Handson on Packaging solutions supporting OSP(Open Stack Platform - Heat/Hot Templates) and other cloud based platforms.
- The role demands excellent knowledge of TCP/IP, BGP, OSPF, VxLAN protocols, and L2/L3 VPNs.
- Candidate requires good understanding of 4G LTE/5G Core, Mobile Private Networks.
- Candidates should be adept with network diagnostic, monitoring, and analysis tools.
- Demonstrate the ability to work collaboratively within a team and manage multiple projects concurrently.
- Strong problem-solving skills are essential to address and resolve current deployment, package and security issues and mitigate future risks effectively.
- Capable of managing and coordinating project workflows, resolving any vulnerabilities or security issues that arise, and handling troubleshooting calls efficiently.
Requirements
- Bachelors in Computer Science, Information Technology or equivalent industry experience.
- Classic Network Engineering experience.
- Good to have Understanding of MPN (mobile Private Networks)
- Understanding, deployment, and troubleshooting experience with BGP and OSPF routing protocols.
- Cloud networking experience on various cloud platforms.
- Understanding of fundamental concepts in OSP (Open Stack Orchestration Platform) as well as relevant experience
- Understanding of fundamental concepts in Kubernetes (K8S), WebScale etc. is a huge plus.
- Infrastructure as code experience
- Experience with Git and GitHub
- Experience with Linux shell and Python
- Experience with Ansible.
- Able to work well under pressure, multi-task, prioritize, and manage time effectively.
- Exceptional ability and solid desire to learn new skills
Benefits
- Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
- Startup Energy – Fast-moving, impact-driven environment
- Ownership Mindset – Engineers own what they build
- Collaborative & Friendly – Open, curious, and supportive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TCP/IPBGPOSPFVxLANL2 VPNL3 VPN4G LTE5G CoreInfrastructure as CodePython
Soft Skills
problem-solvingcollaborationproject managementmulti-taskingtime managementability to work under pressuredesire to learn new skills