Customer Success Network Engineer

DKSH Portugal, Unipessoal, Lda.

Customer Success Network Engineer providing client support on transport connectivity and network products. Working with various technologies like SD-WAN, IPsec VPN, and cloud-based deployments.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleCloudKubernetesLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Provide day-to-day support to various clients on multiple scenarios such as: - Transport and Routing support when deploying products on Client Environment.
Support on WAN technologies such as SD-WAN and IPsec VPN and routing technologies such as BGP, OSPF, MPLS etc.
Provide support on Cloud based Deployments like VNF (Virtual Network Functions) and CNF (container Networking Functions)
Handson on Packaging solutions supporting OSP(Open Stack Platform - Heat/Hot Templates) and other cloud based platforms.
The role demands excellent knowledge of TCP/IP, BGP, OSPF, VxLAN protocols, and L2/L3 VPNs.
Candidate requires good understanding of 4G LTE/5G Core, Mobile Private Networks.
Candidates should be adept with network diagnostic, monitoring, and analysis tools.
Demonstrate the ability to work collaboratively within a team and manage multiple projects concurrently.
Strong problem-solving skills are essential to address and resolve current deployment, package and security issues and mitigate future risks effectively.
Capable of managing and coordinating project workflows, resolving any vulnerabilities or security issues that arise, and handling troubleshooting calls efficiently.

Requirements

What you’ll need

Bachelors in Computer Science, Information Technology or equivalent industry experience.
Classic Network Engineering experience.
Good to have Understanding of MPN (mobile Private Networks)
Understanding, deployment, and troubleshooting experience with BGP and OSPF routing protocols.
Cloud networking experience on various cloud platforms.
Understanding of fundamental concepts in OSP (Open Stack Orchestration Platform) as well as relevant experience
Understanding of fundamental concepts in Kubernetes (K8S), WebScale etc. is a huge plus.
Infrastructure as code experience
Experience with Git and GitHub
Experience with Linux shell and Python
Experience with Ansible.
Able to work well under pressure, multi-task, prioritize, and manage time effectively.
Exceptional ability and solid desire to learn new skills

Benefits

Comp & perks

Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
Startup Energy – Fast-moving, impact-driven environment
Ownership Mindset – Engineers own what they build
Collaborative & Friendly – Open, curious, and supportive culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TCP/IPBGPOSPFVxLANL2 VPNL3 VPN4G LTE5G CoreInfrastructure as CodePython

Soft Skills

problem-solvingcollaborationproject managementmulti-taskingtime managementability to work under pressuredesire to learn new skills