Manager – Patient Engagement Operations
Diverge Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Manage and support Enrollment Specialists, Engagement Specialists, and Experience Analysts by assigning work, monitoring progress, and ensuring timely completion of tasks.
- Track productivity and performance metrics, summarizing insights for senior leaders.
- Maintain balanced and full work queues across the team.
- Evaluate workflow and script effectiveness, offering thoughtful recommendations for improvement.
- Analyze performance data to identify trends and propose operational enhancements.
- Elevate feedback from frontline teams to inform long-term enablement and process evolution.
Requirements
- 2–3 years of experience managing operations in care management, care coordination, or patient enrollment/retention.
- 5+ total years of relevant healthcare experience.
- Experience with process design, workflow optimization, and change management.
- Background working in or with a patient contact center.
- Understanding of population health from a provider or payor perspective.
- Familiarity with patient and practice engagement principles.
- Comfortable reviewing data, receiving feedback, and implementing improvements.
- Experience with outreach, call center, or CRM tools.
- Experience facilitating team meetings or trainings.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process designworkflow optimizationchange managementdata analysisperformance metrics tracking
Soft skills
team managementcommunicationfeedback implementationrecommendation developmenttraining facilitation