Salary
💰 $80,000 - $100,000 per year
Tech Stack
AWSCloudJavaScriptLinuxNode.jsPythonTypeScript
About the role
- Serve as the first point of contact for internal users of Diverge Health’s developed products: triage, troubleshoot, and resolve support requests, educating and guiding users through solutions
- Configure and reconfigure systems to meet user needs and create educational resources to help teammates navigate tools with confidence
- Document recurring issues and recommend product improvements
- Streamline and support operational processes such as inventory management (e.g., laptops, phones), onboarding/offboarding workflows, and system auditing
- Ensure license and system usage align with business expectations
- Automate processes where possible to improve efficiency
- Contribute as a full-stack developer, collaborating with the technology team to deliver new features and capabilities
- Build and maintain applications with a focus on JavaScript, TypeScript, Node.js, Python, and AWS
- Participate in code reviews, design discussions, and agile development practices
- Report to the Senior Vice President of Technology and work at the intersection of support, product development, and IT process improvement
Requirements
- Demonstrated technical abilities through projects, work experience, internships, or personal initiatives (formal work experience not required)
- Ability to discuss technical projects beyond standard coursework (e.g., senior projects, thesis work, open-source contributions)
- Evidence of hands-on technical curiosity such as building or repairing computers, customizing operating systems (e.g., Linux), or similar self-driven projects
- Strong problem-solving mindset with the ability to learn new tools and technologies independently
- Early-stage software development experience (or strong coursework/projects) with the desire to deepen full-stack and cloud skills
- Strong communication and empathetic listening skills
- Curiosity, adaptability, and a growth mindset
- Organizational skills to manage multiple responsibilities simultaneously
- Experience or familiarity with JavaScript, TypeScript, Node.js, Python, and AWS
- Participation in code reviews, design discussions, and agile development practices