Care Enablement Manager
Diverge Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Architect and operationalize a comprehensive enablement strategy that turns learning into performance outcomes.
- Own the end-to-end lifecycle of training programs, from design to launch, to adoption tracking.
- Partner closely with market leaders, Learning and Development, and cross-functional stakeholders to identify needs, build learning pathways, and operationalize change management across care teams.
- Design and maintain role-based training curricula and competency pathways for Health Coaches, Health Coach Managers, and Health Engagement Specialists.
- Lead the strategic roadmap for care enablement.
- Own the build and deployment of learning management system content, training modules, simulations, and performance assessments.
- Develop and manage robust skills libraries, knowledge checks, and certification frameworks.
- Facilitate high-impact training sessions and lead change management to ensure consistent adoption of tools.
- Maintain performance dashboards and monitor training completion and competency metrics.
- Partner with leadership and frontline teams to gather feedback and continuously improve training programs.
- Own the launch operations and communications for new training initiatives.
Requirements
- 5+ years of experience in training delivery and facilitation, instructional design, adult learning, or care operations enablement, ideally supporting distributed or remote teams, with a proven track record of designing and executing impactful training programs.
- Prior people leadership experience preferred, including coaching, developing others, or leading teams directly or indirectly.
- Demonstrated ability to translate care model goals into structured enablement programs that drive measurable performance outcomes.
- Strong facilitation, communication, and storytelling skills with the ability to engage audiences and influence adoption at scale.
- Experience leveraging learning management systems to build structured learning journeys, assessments, and reporting dashboards.
- Ability to operate strategically while maintaining a hands-on approach to execution and continuous improvement.
- Comfort working cross-functionally, influencing without direct authority, and guiding others through change and continuous improvement.
- Background in healthcare, care delivery, coaching, behavioral health, or chronic condition management preferred.
- Familiarity with Salesforce workflows and tools used in care operations preferred.
- Comfort with travel to markets as needed to support training activities.
- Experience incorporating artificial intelligence or emerging technologies into learning or enablement solutions preferred.
Benefits
- Annual performance-based bonus of up to 15%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designadult learningtraining deliverytraining facilitationchange managementlearning management systemsperformance assessmentsskills librariescompetency metricsartificial intelligence
Soft skills
facilitationcommunicationstorytellinginfluencingcoachingteam leadershipstrategic thinkingcontinuous improvementengagementcross-functional collaboration