Technical Program Manager

Ditto

. Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership .

Posted 4/22/2026full-timeRemote • California, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $144,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership
Drive customer implementations from kickoff to production, working backwards from go-live to ensure nothing falls through the cracks
Translate customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and FDEs
Manage parallel workstreams across multiple accounts without losing track of what is at risk
Partner with the AE as a peer, not a support function, proactively keeping them informed of account health, customer sentiment, and any signals that have commercial implications
Coordinate across engineering, product, support, and FDE to move customer programs forward without direct authority
Own incident and escalation management end-to-end: route clearly, communicate accurately to the customer, and close the loop
Be the single point of accountability for your accounts internally. If something is falling through the cracks, you catch it.
Own renewal outcomes for your portfolio. Renewals should never be a surprise.
Align with the AE on a shared account narrative. Customers should never experience a gap between what sales told them and what post-sales is executing against.
Surface expansion signals and route them to the AE with the context needed to act
Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors
Conduct QBRs and executive business reviews that reflect real program status, not just a health score
Help refine the playbook. Ditto's enterprise engagement model is actively evolving and this role will contribute to it.
Contribute structured account intelligence back to product and engineering through the voice of your customers

Requirements

What you’ll need

Demonstrated experience managing complex technical implementations with direct customer-facing accountability
Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
Experience and comfort owning commercial renewals and retention outcomes without carrying a formal quota
Comfort operating in fast-moving, under-defined environments
Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
Experience coordinating across internal teams including engineering, product, and support without direct authority

Benefits

Comp & perks

Health, dental, vision, life, and disability insurance
401(k)
Flexible spending accounts
Flexible time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementincident managementescalation managementcustomer implementationsengineering deliverablesaccount managementrenewal managementaccount intelligence

Soft Skills

communicationcoordinationproactive engagementtrusted advisorstakeholder managementadaptabilityproblem-solving