Customer Success Manager
Ditto
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $144,000 - $173,000 per year
Tech Stack
About the role
- Own the post-sales relationship with key accounts
- Act as the trusted advisor for customers
- Partner with Solutions Engineering and Product teams
- Identify patterns and proactively address risks
- Drive customer engagement with regular check-ins
- Advocate for customers internally
- Monitor account health, usage trends, and KPIs
- Travel occasionally to meet with customers
Requirements
- Genuine passion for customer success
- Experience managing customer relationships in a B2B SaaS or cloud technology environment
- Strong communication and relationship-building skills in English, both written and verbal
- Strategic thinking paired with excellent operational execution
- Familiarity with cloud platforms (AWS, GCP, Azure)
- Problem-solving mindset
- Comfort working with data to track customer health metrics
Benefits
- health, dental, vision, life, and disability insurance
- 401(k)
- flexible spending accounts
- flexible time off
- remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship managementdata analysisKPI trackingproblem-solving
Soft Skills
communication skillsrelationship-buildingstrategic thinkingoperational executioncustomer advocacy