Senior Injury Adjuster

Distro

Sr. Injury Adjuster managing attorney-involved claims and providing best-in-class member service in Arizona.

Posted 6/29/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $63,590 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto claims adjusting, including investigation, evaluation, negotiation, and adjudication of injury claims. Proficient in managing complex claims while delivering excellent member service and adhering to regulatory standards.

Highest-signal resume keywords

Auto Claims AdjustingInjury AdjustingNegotiation SkillsCoverage EvaluationInsurance Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims EvaluationClaims AdjudicationLoss AssessmentRisk ManagementMedical TerminologyHuman Anatomy KnowledgeFinancial JudgmentTime ManagementMulti-tasking

Soft Skills

Communication SkillsConflict ResolutionDecision-Making SkillsProblem-Solving SkillsTeam Collaboration

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Bodily Injury ClaimsAuto LiabilityCasualty AdjustingAttorney-Represented ClaimsState Regulations

About the role

Key responsibilities & impact

Adjust attorney-involved soft tissue and moderately complex injury claims (e.g., torn meniscus, broken bones, disc herniations) and related auto physical damage.
Identify and confirm coverage decisions on soft tissue and moderately complex bodily injury claims.
Investigate loss details, determine liability, evaluate, negotiate, and adjudicate claims timely with clear documentation within authority guidelines.
Manage claims workload, keep members and parties informed, provide timely updates.
Collaborate with team members to resolve issues and escalate when appropriate.
Coordinate with vendors and internal partners to facilitate claim resolution.
Deliver excellent member service with appropriate expectations and communication.
Support workload surges and catastrophe (CAT) response including on-call duties, possible evenings, weekends, holidays.
May travel for CAT deployments with minimal notice.
Handle claims of higher complexity and additional duties as needed.
Ensure effective risk management per policies and procedures.

Requirements

What you’ll need

High School Diploma or GED.
2 years auto claims adjusting experience.
1 year injury adjusting experience with attorney-represented claims.
Proficient knowledge of auto claims contract, investigation, evaluation, negotiation, adjudication, case law, and state regulations.
Strong negotiation, investigation, communication, and conflict resolution skills.
Time management and decision-making skills.
Investigatory, prioritizing, multi-tasking, and problem-solving skills.
Knowledge of human anatomy and medical terminology related to injury claims.
Ability to exercise sound financial judgment.
Proficient in coverage evaluation, loss assessment, and reserving.
Obtain and maintain insurance adjuster license within 90 days and 3 attempts.
4+ years auto liability/casualty adjusting experience (Nice to Have).
1+ year claims experience (Nice to Have).
Ongoing professional development in insurance (Nice to Have).
Bachelor's degree or higher (Nice to Have).

Benefits

Comp & perks

Salary: $63,590 - $90,000
Hybrid schedule: Mandatory 3 days in-office in Phoenix.
Comprehensive benefits supporting physical, financial, and emotional wellness.
Medical, dental, vision, 401(k), pension, life insurance.
Parental benefits, adoption assistance, paid time off with holidays, 16 paid volunteer hours, wellness programs.
Career path planning and continuing education support.