Client Success Manager

Distro

Associate Client Success Manager for Introzy managing SMB customer onboarding and success. Focus on driving engagement and maintaining the help center documentation for customer support.

Posted 4/30/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 $50,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end onboarding for new SMB customers: discovery, success planning, implementation coordination, training, and go-live
Manage an assigned portfolio of SMB accounts, using health scores and product telemetry to prioritize outreach and interventions
Help customers design and optimize their partner/referral programs on our platform, including onboarding partners, building playbooks, and tracking performance
Execute engagement touchpoints (email, in-app, webinars) to drive activation, feature adoption, and partner program utilization
Act as the primary point of contact for your SMB accounts, handling day-to-day requests and light-touch business reviews focused on outcomes
Identify and act on upsell and expansion opportunities in partnership with Sales
Coach customers on best practices for activating connectors/partners and converting leads using Introzy's workflows and data
Own and maintain the customer-facing help center: write and update articles, organize content, and ensure documentation stays accurate and useful as the product evolves
Collect and relay customer feedback to Product and the broader CS team
Contribute to the ongoing iteration of onboarding and retention playbooks

Requirements

What you’ll need

More than 5 years of experience in Client Success, Account Management, Support, or a client-facing role at a B2B SaaS company
Familiarity with subscription/recurring revenue models; exposure to renewals or expansion is a plus
Strong written and verbal communicator with a proactive, customer-first mindset
Organized and detail-oriented; comfortable managing multiple accounts and priorities simultaneously
Eager to learn, iterate, and grow within a CS function
Exposure to partnerships, channel, affiliate, or PRM tools (Nice to Have)
Prior experience supporting partner managers, agencies, or resellers (Nice to Have)
Experience following or contributing to CS playbooks (Nice to Have)

Benefits

Comp & perks

Direct customer relationships with real ownership from day one
Learn the CS function from the ground up alongside an experienced team at a fast-growing partnerships platform
Lean team with clear priorities and high impact
Clear growth path toward a full CSM role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementsupportB2B SaaSsubscription modelsrenewalsexpansiononboardingplaybooksdata analysis

Soft Skills

communicationcustomer-first mindsetorganizational skillsdetail-orientedproactiveeager to learniterative mindsetcoachingrelationship managementproblem-solving