Customer Support Specialist, UKG Experience

Distro

Customer Support Specialist providing expert support to clients using UKG Ready, focusing on HR Core and Benefits Administration. Troubleshooting issues and configuring HRIS functionality.

Posted 4/22/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $22 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary support resource for UKG Ready HR and Benefits modules.
Review client tickets, gather requirements, and apply correct system updates or configurations.
Troubleshoot issues related to:
HR Core configuration
Benefits Administration (plan setup, rules, eligibility, deductions)
Open Enrollment configuration, testing, deployment
Workflow routing and approval
Role permissions and security setup
Standard and custom reporting
Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
Update and optimize HR settings, workflows, and security roles.
Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
Assist with documentation, job aids, and internal knowledge articles.
Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
Escalate technical issues appropriately while maintaining ownership of client communications.
Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
Participate in internal projects, system enhancements, and testing initiatives.
Support process improvements and departmental efficiency initiatives.
Assist team members during high volume periods, Open Enrollment, or platform-wide changes.
Build and maintain relationships with team members and peers to ensure effective communication and service coordination.
Attend webinars and training to stay current on company and department best practices.
Complete projects and duties as assigned by the supervisor.
Represent HRIS Support in internal meetings or client calls as needed.

Requirements

What you’ll need

High school diploma or equivalent required; relevant experience or education (including non-traditional degrees or job training) preferred.
2–5 years supporting or administering UKG Ready with focus on HR and Benefits.
Background in HRIS, HR operations, benefits administration, or related field.
UKG experience required.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs 👤 Account Distro Website LinkedIn All Job Openings 1 - 10 employees Founded 2021 👥 HR Tech 🎯 Recruiter ☁️ SaaS HR Tech
Recruitment
SaaS Distro is an AI-driven recruiting platform designed to automate and streamline the hiring process for companies of all sizes. By leveraging smart automation, Distro helps teams quickly vet resumes, conduct structured video interviews, and match candidates to job requirements, enabling efficient and effective hiring. Catering to startups, remote-first companies, and enterprise talent teams, Distro enhances recruitment by reducing manual tasks and facilitating international hiring through its employer of record services. Customer Support Specialist, UKG Experience 🔥 42 minutes ago 🏢🏡 Atlanta – Hybrid 💵 $15 - $22 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary support resource for UKG Ready HR and Benefits modules.
Review client tickets, gather requirements, and apply correct system updates or configurations.
Troubleshoot issues related to:
HR Core configuration
Benefits Administration (plan setup, rules, eligibility, deductions)
Open Enrollment configuration, testing, deployment
Workflow routing and approval
Role permissions and security setup
Standard and custom reporting
Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
Update and optimize HR settings, workflows, and security roles.
Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
Assist with documentation, job aids, and internal knowledge articles.
Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
Escalate technical issues appropriately while maintaining ownership of client communications.
Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
Participate in internal projects, system enhancements, and testing initiatives.
Support process improvements and departmental efficiency initiatives.
Assist team members during high volume periods, Open Enrollment, or platform-wide changes.
Build and maintain relationships with team members and peers to ensure effective communication and service coordination.
Attend webinars and training to stay current on company and department best practices.
Complete projects and duties as assigned by the supervisor.
Represent HRIS Support in internal meetings or client calls as needed. 🎯 Requirements
High school diploma or equivalent required; relevant experience or education (including non-traditional degrees or job training) preferred.
2–5 years supporting or administering UKG Ready with focus on HR and Benefits.
Background in HRIS, HR operations, benefits administration, or related field.
UKG experience required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Similar Jobs Customer Service Coordinator 🔥 5 hours ago Hapag-Lloyd AG 10,000+ employees 🚗 Transport 🛍️ eCommerce Website LinkedIn All Job Openings Coordinator Customer Service at Hapag-Lloyd facilitating cargo movements and ensuring customer satisfaction with shipments. Involves customer inquiries, customs information, and documentation responsibilities. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Service Coordinator 🕒 5 days ago Hapag-Lloyd AG 10,000+ employees 🚗 Transport 🛍️ eCommerce Website LinkedIn All Job Openings Coordinator of Customer Service at Hapag-Lloyd managing cargo movement and customer inquiries. Facilitating effective communication and documentation for shipping operations in a hybrid work environment. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Service Representative – Webstore 🕒 5 days ago PPG 10,000+ employees Website LinkedIn All Job Openings Customer Service Representative managing day-to-day operations for Aerospace webstore, ensuring accurate order processing and resolving customer inquiries via multiple channels. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Bilingual Customer Experience Representative 🕒 April 11 AssuranceAmerica 201 - 500 💸 Finance 🌍 Social Impact Website LinkedIn All Job Openings Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem-solving solutions in a fast-paced environment. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Experience Representative 🕒 April 8 AssuranceAmerica 201 - 500 💸 Finance 🌍 Social Impact Website LinkedIn All Job Openings Customer Experience Representative assisting customers with inquiries on underwriting, billing, and policies. Managing inbound calls and providing personalized support for AssuranceAmerica clients. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Core configurationBenefits AdministrationOpen Enrollment configurationWorkflow routingRole permissions setupStandard reportingCustom reportingBenefit plan configurationHR settings optimizationProcess improvements

Soft Skills

client communicationcollaborationtrainingdocumentationrelationship buildingproblem-solvingownershiporganizational skillsteam supporteffective communication