Distro

Customer Service Representative

Distro

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 COP 2,500,000 - COP 2,800,000 per month

Job Level

Junior

About the role

  • Schedule and manage multiple client payrolls.
  • Ensure accurate, timely, and compliant processing of all payroll transactions.
  • Understand payroll taxation requirements.
  • Process wage garnishments, child support orders, and tax levies correctly.
  • Prepare accurate quarter-end and year-end payroll reports.
  • Provide ad hoc reports to clients.
  • Work with clients across various payroll environments to manage time and attendance, payroll processing, and reporting.
  • Resolve client payroll and system-related questions.
  • Manage client projects.
  • Respond to client calls and inquiries promptly.
  • Coordinate payroll activities end-to-end with clients.
  • Deliver exceptional customer service, including follow-up, follow-through, and accountability.
  • Perform other duties as assigned.

Requirements

  • High School Diploma or GED required.
  • Minimum 1 year of customer service experience.
  • Strong phone presence and excellent communication skills.
  • Excellent organizational, time management, problem-solving, and prioritization skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll processingpayroll taxationwage garnishmentschild support orderstax leviesquarter-end payroll reportsyear-end payroll reportstime and attendance managementad hoc reportingclient project management
Soft Skills
customer servicecommunication skillsorganizational skillstime managementproblem-solvingprioritizationphone presenceaccountabilityfollow-upfollow-through
Certifications
High School DiplomaGED