Handle inbound calls and offer clear guidance on products and services.
Identify customer needs, propose tailored solutions, and follow up to close sales.
Prepare and send quotations; proactively follow up to finalize deals.
Proficient with digital tools including office software, Gmail, Google Workspace, CRM/ERP systems, and online platforms.
Comfortable navigating internal systems.
Strong organization, planning, and multitasking skills.
Excellent verbal and written communication abilities.

Requirements

Experience in phone sales and customer service managing inbound and outbound calls.
Skilled in CRM/ERP system management for tracking clients, quotes, and reservations.
Digital proficiency with Gmail, Google Workspace, Excel, and online platforms.
Strong organizational skills including scheduling and workflow management.
Clear, professional, and persuasive written communication.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

phone salescustomer serviceCRM managementERP managementdigital proficiencyExcelquotation preparationsales closingworkflow management

Soft Skills

organizationplanningmultitaskingverbal communicationwritten communicationpersuasiveness