Academic and Finance Advisor I
Distro
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $20 - $22 per hour
Job Level
About the role
- Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools.
- Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success.
- Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards.
- Advise students on financial aid requirements, university policies, and changes to their course of study.
- Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables.
- Maintain professionalism while supporting escalated students and delivering University communications.
- Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment.
- Maintain regular and reliable attendance, and perform other duties as assigned.
Requirements
- Bachelor's degree preferred.
- Minimum of one (1) year of experience in advising, customer service, or related fields required.
- Experience in student services or training and development in a collegial setting preferred.
- Experience working in a fast-paced customer or student-centric position preferred.
- Experience in higher education and technology-driven enterprise preferred.
- All skills, abilities, and education will be considered for minimum qualifications.
- Knowledge of academic and business practices in an online university environment.
- Knowledge of University policies, procedures, and updates.
- Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students.
- Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines.
- Understanding of financial aid programs, the FDCP Act, and standard payment practices.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
- Maintains confidentiality and integrity in all interactions and documentation.
- Skilled in written communication, report preparation, and the use of technology for online engagement.
- Collaborative team player who contributes to a positive and productive work environment.
- Knowledge of and alignment with the University’s mission, vision, and goals.
- Proficient in Microsoft Office.
- Must be eligible to receive access to the National Student Loan Data System (NSLDS).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
advisingcustomer servicestudent servicesfinancial aid knowledgereport preparationconflict managementde-escalationtechnology for online engagementSatisfactory Academic Progress (SAP) standardsknowledge of academic and business practices
Soft Skills
strong customer service focussolution-oriented approachhighly organizeddetail-orientedability to manage multiple prioritiesmaintains confidentialityprofessional communicationcollaborative team playerpositive work environment contributionreliable attendance
Certifications
Bachelor's degree