Provide remote IT support for Microsoft core business applications: Windows Server, Office 365, Exchange, SQL, Terminal Services, Azure, SharePoint.
Support and implement disaster recovery and automated offsite backups via cloud solutions.
Design, implement, and support remote deployment of servers, storage, virtualization, workstations, cloud technologies, and mobile devices.
Deliver network-level technical services including connectivity, routers, switches, firewalls (SonicWall, Fortinet), and security using Remote Monitoring and Management (RMM) tools.
Implement and support secure remote access solutions such as VPN, Multi-Factor Authentication (MFA), Terminal Services.
Act as Virtual Systems Administrator or Remote LAN Administrator managing client environments through secure remote gateways.
Troubleshoot and resolve infrastructure issues on storage, networking, operating systems, virtualization using remote diagnostic tools.
Monitor systems and networks, install/configure applications, and maintain digital system documentation.

Requirements

Strong communication and interpersonal skills optimized for asynchronous and virtual collaboration.
Ability to handle complex issues and interact with stakeholders via video conferencing and digital platforms.
Analytical thinking and advanced remote troubleshooting skills.
High autonomy, initiative, and self-discipline for remote work.
Experience with Microsoft Online Products and Services (cloud-first mindset).
Proficient in remote support tools like TeamViewer, AnyDesk, LogMeIn, or RMM platforms for issue resolution and escalation.
Recommended Certifications: MCSE (Productivity, Cloud Platform & Infrastructure), MCSA (Office 365, Microsoft Server), SonicWall, Cisco, VMware, CompTIA A+, Network+, Cloud+.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows ServerOffice 365ExchangeSQLAzureSharePointdisaster recoveryvirtualizationnetwork troubleshootingremote diagnostics

Soft Skills

communication skillsinterpersonal skillsanalytical thinkingremote troubleshootinginitiativeself-disciplineproblem-solvingstakeholder interactionasynchronous collaborationvirtual collaboration

Certifications

MCSEMCSASonicWallCiscoVMwareCompTIA A+Network+Cloud+