Provide administrative and operational support to the CEO and leadership team.
Take ownership of project-based initiatives, including research, planning, execution, and process documentation.
Lead and optimize the use of tools such as: Zendesk: configuration, team training, documentation, and creation of training videos.
AI features within Zendesk: identifying trends, issues, and conversation patterns.
Aircall: understanding workflows and optimizing VoIP system processes.
Develop, maintain, and update dashboards in HubSpot, with a potential transition to Power BI.
Conduct research projects (e.g., hardware research, PC lifecycle planning, operational tools).
Assist with administrative oversight across various operational functions.
Communicate clearly with stakeholders regarding project timelines, progress, and deliverables.
Ensure assigned initiatives are fully completed and drive results with a strong sense of accountability.

Requirements

2–3 years of experience as an Administrative Assistant, Operations Assistant, Project Coordinator, or similar role.
Experience with Zendesk and HubSpot is required.
Power BI proficiency is preferred.
Strong critical thinking and problem-solving abilities.
Proactive project management mindset—capable of defining objectives, building plans, and executing them independently.
Excellent organizational and time management skills.
Ability to work autonomously and manage multiple priorities in a remote environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprocess documentationcritical thinkingproblem-solvingorganizational skillstime managementdata analysisdashboard development

Soft Skills

communicationaccountabilityproactive mindsetautonomymulti-tasking