Onboarding Specialist – Hybrid
Distro
full-time
Posted on:
Location Type: Hybrid
Location: Medellín • 🇨🇴 Colombia
Visit company websiteSalary
💰 COP 4,500,000 - COP 5,200,000 per month
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for new clients throughout onboarding.
- Provide clear guidance, warm communication, and consistent follow-up.
- Educate clients on ZUMA’s capabilities, best practices, and launch requirements.
- Build trust-based relationships positioning ZUMA as a long-term strategic partner.
- Encourage clients to stay on track with deadlines and deliverables.
- Manage onboarding workflows with milestone-based timelines.
- Coordinate with internal teams (Integrations, Product, Engineering, Support, Solutions) to ensure deliverables are completed on schedule.
- Identify risks early and drive solutions before launch impact.
- Ensure all onboarding components fit into a complete, launch-ready configuration.
- Maintain high accuracy in documentation, client requirements, and communication.
- Verify clients have all required information and documents.
- Collaborate with leadership to refine onboarding processes, templates, and playbooks.
- Contribute to making onboarding more efficient, scalable, and seamless.
- Support creation of onboarding resources, training materials, and client education content.
Requirements
- 3–5 years experience in project management, HR onboarding, client onboarding, or similar roles. Flexible with fewer years for candidates with strong soft skills.
- No internships.
- Exceptional organizational skills and attention to detail.
- Excellent communication skills (written and verbal). - C1 English level.
- High emotional intelligence and patience to guide clients step-by-step.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementclient onboardingHR onboardingdocumentation accuracyworkflow managementmilestone trackingrisk identificationsolution drivingprocess refinementtraining material creation
Soft skills
organizational skillsattention to detailcommunication skillsemotional intelligencepatiencerelationship buildingguidancecollaborationtrust buildingclient education