Distilled

Customer Success Executive

Distilled

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Job Level

Junior

About the role

  • Take an active approach to building and maintaining strong relationships with our motor dealer customers.
  • Ensure customers are set up for success and getting the most value from their DoneDeal subscription and our products.
  • Collaborate with Account Managers to lead all aspects of dealer portfolios, assist with onboarding, handle inquiries and guide dealers to success.
  • Be the go-to person for technical troubleshooting ensuring long-term satisfaction, retention, and growth for our dealers.
  • Represent the voice of our customers, demonstrate empathy and resourcefulness, and contribute to continuous improvement in customer support.

Requirements

  • Minimum of 1 years’ experience in a customer-facing role, ideally within an online or technical support environment, with a focus on relationship management and customer success.
  • Proficiency with technology and customer support tools such as Salesforce, Intercom, or similar platforms.
  • Ability to manage customer queries across multiple channels (chat, email, phone), taking full ownership and demonstrating a strong sense of urgency and proactive follow-up throughout.
  • Strong collaboration skills, partnering with sales, product and marketing teams across the business to resolve issues efficiently
  • Strong team player who collaborates effectively while also being able to work independently and take initiative.
  • High attention to detail with the ability to spot patterns in customer behaviour and drive continuous improvements, sharing insights with the wider team.
  • Ability to handle multiple demands while maintaining a high standard of quality and service in a fast-paced and agile environment.
  • Customer and team orientated, you’re motivated to engage with customers and colleagues to ensure their success, and resolve any issues efficiently.
Benefits
  • life insurance
  • fully-paid healthcare
  • 5% contribution towards your pension
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship managementcustomer successcollaborationteam playerinitiativeattention to detailproblem-solvingcustomer engagementproactive follow-uppattern recognition