Dispensed Global

Operations

• Manage user lifecycle: onboarding, offboarding, access provisioning, and permission changes across our core systems.
• Handle internal support requests - password resets, access issues, software troubleshooting, and general "how do I..." questions.
• Support a mixed-device environment spanning Mac, Windows, and mobile devices across both company-owned and BYOD setups.
• Maintain our identity and access management practices, ensuring the right people have the right access.
• Create and maintain documentation for common processes and self-service guides.
• Monitor and maintain our core productivity tools to ensure reliability and security.

IT Operations Specialist

Product Manager

• Own major UK-facing product areas from discovery through to launch and continuous improvement.
• Define product strategy and roadmaps aligned to company goals, user needs and regulatory constraints.
• Adapt global platform capabilities to suit UK workflows, user expectations and operational realities.
• Identify high-impact problems worth solving and confidently prioritise between competing opportunities.
• Partner with stakeholders to turn complex business and clinical requirements into clear, actionable product plans.
• Lead customer and stakeholder discovery with patients, clinicians and internal teams.
• Write clear product briefs and requirements, define success metrics, and guide delivery with engineering and design.
• Drive iterative development, validate outcomes with data and feedback, and continuously improve shipped features.
• Build and maintain dashboards or reporting to measure product performance and surface insights.
• Ensure features are delivered to a high standard of quality, reliability and usability.
• Act as the product voice in cross-functional forums, aligning engineering, design, clinical and operations teams.
• Work closely with domain experts (e.g. clinical and regulatory leaders) to incorporate compliance and safety into product design.
• Support rollout planning and change management to ensure successful adoption of new features in the UK market.

Senior Product Manager

• Lead and optimise telehealth operations across patient onboarding, consult delivery, and follow-up care.
• Oversee prescribing protocols alongside our Clinician Lead, and ensure compliance with regulatory standards.
• Build scalable workflows and systems that support rapid growth and seamless patient experiences.
• Partner with leadership on strategic planning and operational execution.
• Strengthen brand awareness by ensuring every process reflects our patient-first ethos.
• Manage and mentor teams across admin, logistics, and clinical coordination.

Head of Operations

Controller

• Own month-end close, balance sheet reconciliations, and financial reporting across all entities
• Maintain tight control over cash flow, working capital, and bank reconciliations
• Ensure inventory, settlements, and intercompany balances reconcile accurately across regions
• Manage and coordinate external accountants, tax advisors, and auditors
• Review, approve, and occasionally process payments to support smooth operations
• Build, document, and improve accounting policies, controls, and SOPs
• Ensure GST, tax, and statutory obligations are accurate and on time

IT Operations Specialist

Senior Product Manager

Head of Operations

Financial Controller