Solutions Engineer
Dispatch
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Technical lead for customer-facing engagements across the full Dispatch customer lifecycle: sales, implementation, launch, and ongoing expansion.
- Partner closely with Sales, Account Management, and Client Service Management to deeply understand customer workflows, technical environments, and business goals.
- Own the technical narrative of Dispatch for prospects and customers—demonstrating how Dispatch fits into their existing systems, solves real problems, and scales with their business.
- Translate customer needs and constraints into clear technical designs, implementation plans, and product feedback for Engineering and Product.
- Act as a trusted technical advisor to customers, helping them navigate complexity and make confident decisions using Dispatch.
- Lead the technical aspects of pre-sales discovery, solution design, and product demonstrations for complex, enterprise prospects.
- Design and execute onboarding and implementation strategies for new customers, serving as the primary technical point of contact through launch.
- Collaborate with Client Service Management, Account Management, and Engineering to triage issues, debug integrations, and ensure successful customer outcomes.
- Enable revenue growth by supporting renewals, expansions, and upsell opportunities with deep product and technical expertise.
- Elevate Dispatch’s technical credibility by educating customers, partners, and internal teams through documentation, training materials, and best practices.
Requirements
- 5+ years of experience as a Solutions Engineer, Sales Engineer, or in a similar customer-facing technical role supporting complex software products.
- Strong track record of supporting enterprise or mid-market customers with data-centric, workflow-heavy systems.
- Deep technical fluency—you understand how modern software systems work (APIs, data flows, integrations, permissions) and can reason about them end to end.
- Experience working closely with cross-functional teams including Sales, Product, Engineering, and Customer Success.
- Comfortable operating in an early-stage, fast-paced environment with ambiguity, evolving processes, and shifting priorities.
- Customer-centric — you anchor your work in customer outcomes and are driven to deliver real, tangible value.
- Systems thinker — you understand how people, processes, and technology interact, and can design solutions that work holistically.
- Clear communicator — you can explain complex technical concepts simply and tailor your message to technical and non-technical audiences.
- Relentless problem-solver — you dig into messy, ambiguous problems and work through them methodically until there’s clarity.
- Impact-focused and fast-moving — you prioritize what matters most and move quickly to help customers and teams succeed.
Benefits
- Competitive salary and equity options
- High-quality benefits package including 100% company-paid insurance premiums for family coverage (medical, vision, dental).
- 401K, HSA & FSA plans
- OneMedical, HealthAdvocate, TalkSpace, and Teladoc memberships
- Technology stipend
- Unlimited PTO
- Paid parental leave
- Office space in San Francisco and New York for in-person working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Solutions EngineerSales Engineertechnical designimplementation plansAPIsdata flowsintegrationsdebuggingonboarding strategiesproduct demonstrations
Soft skills
customer-centricclear communicatorrelentless problem-solversystems thinkerimpact-focusedfast-movingcollaborationtechnical advisoryadaptabilityproblem-solving