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About the role
Key responsibilities & impact- Build trusted relationships with executive and operational stakeholders.
- Understand customer business priorities, operational goals, and supply chain challenges.
- Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation.
- Guide customers toward proactive, analytics-driven operational decision-making.
- Partner with Account Management on retention and growth strategies.
- Support onboarding, adoption, and long-term customer success.
- Analyze operational and service data to identify trends, risks, and improvement opportunities.
- Translate analytics into actionable business recommendations.
- Develop customer success plans tied to measurable business impact.
- Deliver executive-ready presentations and performance reviews.
- Contribute to customer success playbooks, health scoring, and engagement frameworks.
- Share customer insights to help improve products and customer experience.
Requirements
What you’ll need- Bachelors degree in Business, Marketing, Communications, or a related field.
- Experience managing complex enterprise customer relationships.
- Strong executive communication and stakeholder management skills.
- Ability to influence across highly matrixed organizations.
- Ability to analyze operational data and identify optimization opportunities.
- Strong business and financial acumen.
- Experience building customer success plans or scalable engagement frameworks.
- Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments.
- Willingness to travel up to 25% of the time.
- Must have the current and continuing right to work in the United States of America without restrictions or expirations.
Benefits
Comp & perks- Supportive, collaborative environment
- Professional development opportunities
- Focus on work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer success planningoperational optimizationanalytics-driven decision-makingperformance reviewrisk mitigationbusiness recommendationshealth scoringengagement frameworks
Soft Skills
executive communicationstakeholder managementinfluencerelationship buildingstrategic thinkingpresentation skillscustomer insights sharing
Certifications
Bachelors degree in BusinessBachelors degree in MarketingBachelors degree in Communications