Discovery Limited

Manager

• To manage strategic risk priorities with contracted speciality groups focusing on optometry and renal providers.
• To manage and oversee all aspects of optometry benefits, risk, and industry engagement across all schemes and plan options within Discovery Health at Discovery Health.
• Serve as the SME on optometry, ensuring benefit design optimisation, regulatory compliance, and sustainable utilisation while maintaining strong industry relationships.
• Manage, optimise, and oversee the full renal dialysis benefit, provider networks, risk exposure, and value-based care strategy across all schemes and plan types within Discovery Health.
• Responsible for designing and implementing sustainable dialysis care models, contracting frameworks, and operational processes that ensure optimal clinical outcomes, cost efficiency, and compliance with scheme rules and national health policy.
• Key Account and Relationship Management: Act as the primary relationship manager between Discovery Health and external stakeholders in the optometry industry, including professional bodies, optical administrators, and individual optometrists.
• Maintain effective communication and partnership with industry representatives to ensure alignment with professional standards and practices.
• Design, build, and steer optical benefits for new medical schemes joining Discovery Health and for new plan options for existing schemes.
• Provide strategic advice on benefit optimisation to ensure competitiveness, member value, and cost-effectiveness.

Contract Manager

Consultant

• Increase the sales of the product range through building relationships, superior client service and technical knowledge via Virtual platforms.
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process.
• Develop comprehensive business plans that align with advisor objectives.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery value proposition.
• Escalated query resolution and troubleshooting.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations.
• Liaise with Operations support teams on servicing and processing of business.
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments.
• Participating in proactive sales and marketing initiatives

Support Engineer

• To effectively support, manage and resolve all hardware, software and networking Incidents, Changes, and Requests at 3rd line, within agreed Service Levels and with a focus on continually improving Customer Experience across the Discovery global user community.
• Actively support ongoing Shift-Left Initiatives to ensure improved capabilities within Remote Support, Service Desk and optimized Level Zero support offerings.
• Act as a project resource for all Technology Service Project Roll Outs, Service Improvements and New Service Take-Ons.
• Ensure the clients required IT functionality is met with no redo of work.
• Resolve logged tickets according to the service Level Agreement.
• Work within a team to contribute to the Department’s service delivery.
• Contribute to the overall team performance by meeting individual SLA each month.
• Escalate problematic incidents timorously.
• Support to back-office teams with all outages at main office/ Franchise offices and Satellite offices. This includes but is not limited to Networks, Audio Visual, Data Centre, SRMT, Security.
• Liaising with 3rd party vendors.
• Complete all projects or tasks successfully within the time frame assigned.
• Travel and support of regional Franchise office’s including Discovery Stores and qualifying remote sites. Duties include but not limited to desktop support, server support and maintenance, data centre support and maintenance, site moves, new site setups and remote support.

Contract Manager

Consultant

IT Support Engineer