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About the role
Key responsibilities & impact- Handle privacy complaints submitted by users, working from established intake and response workflows.
- Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
- Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
- Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities.
- Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume.
- Flag patterns or emerging issues to the Senior Privacy Analyst for review.
Requirements
What you’ll need- 1.5+ years of experience in trust and safety, legal response, privacy operations, or a similar high-volume case-handling role.
- Strong ability to follow established playbooks and apply consistent judgment across a high volume of similar requests.
- Clear, concise written communication — your escalations should give the person receiving them exactly what they need, no more.
- Comfort working independently on well-defined workflows while knowing when to flag something that needs a second set of eyes.
- Strong attention to detail and written communication skills.
- Strong ability to handle sensitive user data and complaints in a professional and discreet manner.
- Familiarity with GDPR, CCPA, or other data protection frameworks at a conceptual level.
- Prior experience supporting regulatory response workstreams or working alongside legal or compliance teams.
- Experience working with or overseeing BPO/contractor teams in a queue management context.
Benefits
Comp & perks- Competitive salary
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case documentationqueue managementdata protection frameworksregulatory responseprivacy operationsinvestigative supportescalation proceduresintake workflowsuser claims handlingBPO oversight
Soft Skills
attention to detailwritten communicationjudgmentindependenceprofessionalismdiscretionpattern recognitionconcisenesscollaborationproblem-solving