Forensics Operations Specialist

DISCO

Forensics Operations Specialist managing client experiences with forensic services at DISCO. Collaborating across departments to ensure effective case execution and communication.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as the primary point of contact to manage the client experience with the forensics lab.
Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines.
Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation.
Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members.
Performs tracking and documentation quality control checks for forensic tickets.
Provides timely status updates for all forensics projects.
Collects client feedback to enhance the client experience.
Acts as backup to the Forensics Operations Manager.

Requirements

What you’ll need

3+ years of forensic or eDiscovery experience at a law firm, in-house legal department, or service provider
Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness.
Knowledge of basic industry-standard forensic collection workflows.
Familiarity with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others.
Ability to manage multiple fast-paced projects simultaneously.
Strong problem-solving and analytical thinking skills.

Benefits

Comp & perks

Open, inclusive, and fun environment
Benefits, including medical, dental and vision insurance, as well as 401(k)
Competitive salary plus RSUs
Flexible PTO
Opportunity to be a part of a company that is revolutionizing the legal industry
Growth opportunities throughout the company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

forensic experienceeDiscovery experienceforensic collection workflowsproblem-solvinganalytical thinking

Soft Skills

written communicationverbal communicationdetail-orientedorganizational skillsresponsiveness