Disaster Services

Administration

• Overall responsibility for managing DSC SVDP Disaster Case Management & subcontractor staff in Maui
• Supervision of direct case management services to disaster survivors and their families
• Monitor all contract activities - ensure that staff agencies are in full compliance with contract
• Provide day-to-day program oversight, supervision, and guidance to staff ensuring performance targets are met
• Facilitate ability of staff to provide quality services through best practices in disaster case management
• Prepare weekly, monthly, quarterly narrative and programmatic reports as required

Program Administrator, CBO Liaison

Bilingual

• Perform outreach to identify vulnerable persons in need of services and referrals.
• Must meet survivors face-to-face a minimum of twice during the case management process.
• Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services.
• Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
• Conduct comprehensive, individualized, strengths-based, and culturally-responsive assessments of each Survivor's disaster recovery needs and available resources.
• Engage each Survivor to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan.
• Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
• Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan.

Disaster Case Manager – Bilingual Spanish

Manager

• Be responsible for supervision of Disaster Case Management (DCM) operations at the local Level
• Ensure that clear and concise communications and guidelines are implemented through regular meetings and onsite/virtual visits with the Disaster Case Managers (DCM’s)
• Monitor and evaluate DCM’s performance and effectiveness through feedback from LTRG teams and Clients
• Be responsible for the overall success of Survivor recovery in a timely manner
• Help to recruit, interview, train, develop and evaluate the DCM staff
• Explain and enforce existing DCMP forms, policies and procedures
• Implement and monitor performance goals and objectives and performance expectations for DCM’s
• Regularly monitor client files in the Data Management Systems
• Ensure case managers develop and maintain 35 client case load
• Perform periodic performance reviews for DCMs assigned to the team thru BambooHR
• Must review case files weekly

Disaster Case Manager Supervisor

Analyst

• Assess home damage, verify that the damage is storm related, provide repair estimates, and develop repair plans using skilled volunteer labor and/or local contractors.
• Coordinate with the Resource Coordinator for donated materials, volunteer labor, and contractors to manage repair projects and volunteer teams.
• Conduct project inspections and provide Scope of Work and itemized estimates for labor and materials.
• Walk homeowners through the proper permit process.
• Implement city and state-approved hazard mitigation measures.
• Supervise the work of all volunteers and contractors ensuring safety and quality workmanship.
• Maintain accurate records of construction progress and financial accounts for each project.

Program Administrator, CBO Liaison

Disaster Case Manager – Bilingual Spanish

Disaster Case Manager Supervisor

Construction Cost Analyst