Intake Assistant

Disability Rights California

Intake Assistant at Disability Rights California answering legal assistance calls and connecting individuals to resources. Provide support and gather information for disability-related inquiries in a remote setting.

Posted 7/21/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $2,564 - $2,889 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high call volumes and difficult situations with empathy. Proficient in using multiple database systems and office productivity software to effectively communicate and assist clients with disability-related legal issues.

Highest-signal resume keywords

Customer Service ExperienceEffective Telephone SkillsMultitasking AbilityActive Listening SkillsProficient in Microsoft Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing ProficiencyWritten CommunicationGrammar SkillsCall RoutingInformation Gathering

Soft Skills

EmpathyPatienceProblem-SolvingComposed DemeanorTeam Collaboration

Tools & Technologies

Phone SoftwareSharePointCase File DatabaseMicrosoft TeamsOutlook

Industry Keywords

Customer ServiceClient IntakeAdministrative SupportCall CenterLegal Services

About the role

Key responsibilities & impact

Answer incoming calls and communicate with clients and the general public with respect, courtesy, empathy, patience, positive problem-solving, and a composed demeanor.
Interact with callers in a trauma-informed manner respectful of callers’ diverse identities.
As part of a team, screen a heavy volume of telephone calls from individuals asking for assistance with disability related legal issues.
Gather and record information from callers to determine appropriate call routing or referrals.
Act as a communication link between callers and internal teams.
Use clear written and verbal communication to share information and ensure callers are connected to the appropriate unit or resource.
Use multiple database systems simultaneously, including phone software, SharePoint, case file database, and other Microsoft applications, including Teams and Outlook calendars.
Stay up to date with changes to DRC policies and procedures, services, available resources, and other relevant programs.
Provide reasonable accommodation assistance to consumers with disabilities, as needed.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or general education degree (GED).
1-2 years of experience in customer service, client intake, administrative support, call center, legal services, or related work.
Effective telephone skills, including the ability to understand and record information accurately.
Ability to handle a high volume of incoming calls, as well as handle difficult call situations patiently and with empathy.
Ability to follow scripts and procedures for caller communications, as needed.
Ability to multitask and prioritize tasks effectively.
Strong phone-based customer service and active listening skills.
Proficient in typing, written communication, grammar, and spelling.
Strong computer skills with experience using office productivity software, and communication and collaboration platforms.
The ability to learn new software quickly and efficiently and navigate multiple applications while performing job duties.

Benefits

Comp & perks

8% Match – 401K
Health benefits (HMO options)
Additional Benefits: dental, vision, basic life insurance, short-term and long-term disability insurance, flexible spending accounts (medical, dependent care and commuter).
Health Reimbursement Accounts for some HMO Plans.
Pet Insurance
Employee Assistance Program
Teladoc
Ample vacation, Sick/Self Care time and holidays (including the last week in December)
Public Service Loan Forgiveness (PSLF) - eligible employer.