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Manager, LTD Claims
Disability Management InstituteLTD claims manager overseeing multiple disability claims teams at DMI, a disability and absence management solutions provider. Driving coaching, performance improvement, client satisfaction, and strategic claims initiatives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing Long-Term Disability claims operations, including performance metrics, coaching, and process improvement. Proven ability to lead teams, enhance client satisfaction, and implement strategic initiatives aligned with organizational goals.
Highest-signal resume keywords
Long-Term Disability Claims ManagementPerformance Metrics AssessmentTeam Leadership and DevelopmentExpert Adjudication and Risk ManagementProcess Improvement Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability ManagementClaims OperationsPerformance TrackingFile ReviewsCoaching and MentoringProcess ImprovementClient Feedback AnalysisStrategic Initiative ImplementationWorkload DistributionHigh-Risk Claim Management
Soft Skills
Clear CommunicationCollaborationOrganizational SkillsInnovative Problem SolvingDeadline Management
Industry Keywords
Group BenefitsInsuranceClient SatisfactionService Delivery EnhancementTraining and Development
About the role
Key responsibilities & impact- Oversee the day-to-day operations of the Long-Term Disability (LTD) claims team
- Support Case Managers, Adjudicators, Senior counterparts, and Supervisors to ensure a gold-standard client experience
- Collaborate with business leaders on strategic initiatives, staff development, performance improvement, and service delivery enhancement
- Meet with internal stakeholders and team members to understand LTD claims processes and challenges
- Assess team metrics, workloads, and performance benchmarks
- Review processes, coaching initiatives, and training needs, and develop plans for Supervisors, Seniors, and Case Managers
- Provide ongoing coaching, mentoring, and leadership guidance
- Manage multiple LTD claims teams, including workload distribution, performance tracking, and service-standard adherence
- Participate in claims strategy sessions supporting turnaround time, client satisfaction, and resolution goals
- Monitor performance through metrics, file reviews, and client feedback
- Support recruitment and onboarding and align training with department and organizational goals
- Collaborate with business units on policies, procedures, and process improvements
- Attend client and partner meetings as needed, representing DMI’s Claims Department
- Manage escalated claims and high-risk client concerns through expert adjudication and risk management
- Lead strategic claims initiatives, including turnaround-time reduction, resolution-strategy enhancement, and change management
- Contribute to organization-wide initiatives aligned with corporate goals
Requirements
What you’ll need- 7+ years of progressive experience in disability management, preferably with insured blocks of business
- 2+ years of supervisory experience supporting a small- to medium-sized team in group benefits or insurance
- Completion of post-secondary education in human resources, psychology, social work, kinesiology, nursing, or a related discipline is an asset
- Ability to work within DMI’s core business hours
- Clear and articulate written and verbal communication
- Ability to plan, organize, schedule, prioritize, and meet deadlines
- Ability to collaborate effectively with peers and supervisors
- Ability to generate innovative approaches and challenge current processes respectfully
- Experience with LTD claims operations, performance metrics, file reviews, client feedback, coaching, and process improvement
- Ability to manage escalated claims, high-risk client concerns, expert adjudication, and risk management
Benefits
Comp & perks- 3 weeks minimum vacation
- 26 long weekends a year through the Happy Friday program
- Flexible work options including remote and hybrid schedules
- Extended health and dental benefits
- RRSP matching
- Wellness support
- Comprehensive mental health resources
- Clear career paths
- Personalized learning
- Leadership committed to investing in employee development
- Accommodation during any stage of the hiring process