Claims Support Administrator – 12-Month Contract

Disability Management Institute

Claims Support Administrator at Disability Management Institute managing claims inquiries and administrative tasks. Remote role supporting clients with detailed disability and absence management information.

Posted 5/5/2026contractRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$45,000 - CA$55,000 per yearWebsite

About the role

Key responsibilities & impact

Complete assigned tasks in DMS3 within 2 business days, including medical request follow-ups, provincial authorizations, CPPD/QPPD applications, Pre-X Forms, and WCB file requests
Coordinate payments with Finance for police report requests, provincial requests, and specific medical requests
Manage all Disability and Life & Living department inquiries in a friendly and professional manner
Provide accurate, plan-specific information to clients
Devise solutions to administrative issues by investigating, researching, and asking the right questions
Attend regularly scheduled meetings with the designated Case Manager team
Manage all correspondence received for the DMI Claims team
Upload and process medical invoices accurately and on time
Respond to CSR WOP inquiries within 2 business days and all other inquiries within 1 business day
Assist in testing system updates and identifying system discrepancies

Requirements

What you’ll need

Post-secondary diploma or degree in Health Sciences, HR, or a related discipline
1–2 years of experience in an administrative, health, insurance, or disability-related field; new graduates with relevant education are welcome to apply
A background in a medical field (Occupational Therapy, Kinesiology, Nursing, Physiotherapy, etc.) is considered a strong asset
Strong client-focused customer service skills
A team-oriented mindset and collaborative approach to work
Solid time management skills with the ability to prioritize and meet deadlines
Proficiency with computer systems and the ability to learn new software quickly

Benefits

Comp & perks

3 weeks minimum vacation
26 long weekends a year through our Happy Friday program
Flexible work options including remote and hybrid schedules
Extended health and dental benefits
RRSP matching
Wellness support including comprehensive mental health resources
Clear career paths and personalized learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative skillsmedical request follow-upsprovincial authorizationsCPPD applicationsQPPD applicationsWCB file requestsmedical invoicingsystem testingproblem-solvingresearch skills

Soft Skills

client-focused customer serviceteam-oriented mindsetcollaborative approachtime managementprioritizationcommunication skillsprofessionalismfriendly demeanorinvestigative skillsadaptability

Certifications

post-secondary diplomadegree in Health Sciencesdegree in HRdegree in related discipline