Disability Case Manager, Employer Services

Disability Management Institute

Disability Case Manager responsible for claims management services within Employer marketplace in Canada. Assessing disability claims, developing management plans, and collaborating with stakeholders.

Posted 5/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$70,000 per yearWebsite

About the role

Key responsibilities & impact

Assess short-term disability claims for benefit eligibility and render decisions within service standards
Conduct telephone interviews focused on obtaining pertinent medical and treatment status, functional information, and return-to-work readiness
Identify and evaluate medical and non-medical barriers and functional abilities to positively impact outcomes
Develop, communicate, and implement pro-active case management plans
Collaborate, negotiate, and develop return-to-work plans
Identify suitable rehabilitation referrals in keeping with employer disability and absence policies and costing
Utilize external and internal resources to progress files forward to resolution, focusing on function and gainful employment
Collaborate with healthcare providers and physicians, written or verbal, based on the needs of the claim
Manage external referrals, services, and relationships with service providers and strategic partners through research and knowledge of local community resources
Demonstrate understanding of employer-specific resources (i.e. EFAP) and coordination of the same
Serve as an expert claims management resource for customers and internal business units
Engage in professional interaction with all stakeholders on a regular basis, including timely and efficient follow-up to telephone and email communication
Provide timely, detailed documentation to ensure progression and fulfillment of case management plans

Requirements

What you’ll need

Related post-secondary degree (i.e. Kinesiology, Psychology, Social Work, or related discipline) or equivalent experience
Solid background and knowledge of STD policy and coverage; understanding of LTD and Group plans is an asset
Strong analytical skills, excellent problem-solving abilities, and ability to work with a minimum of supervision
Professional communication skills, oral and written, with the ability to adapt communication style for a range of stakeholder and client needs
Experience and knowledge of vocational rehabilitation services
Conscientious, resourceful, and self-motivated with a positive attitude toward navigating barriers
Strong organizational abilities and a capacity for multitasking
Ability to successfully interface with conflicting agendas while acting in an even-handed manner
Strong interview skills with an aptitude for perceiving and uncovering underlying interests and motivations
Ability to manage expectations of all stakeholders (employee, employer, lawyer, doctors, union, etc.) as necessary
Ability to adapt to rapidly changing circumstances and new ways of working, with excellent time management skills and the ability to meet tight deadlines
Sound computer skills including Microsoft Outlook, Word, Excel, and PowerPoint

Benefits

Comp & perks

generous paid time off including 3 weeks minimum vacation
26 long weekends a year through Happy Friday program
flexible work options including remote and hybrid schedules
extended health and dental benefits
RRSP matching
wellness support, including comprehensive mental health resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

short-term disability claims assessmentcase managementvocational rehabilitation servicesproblem-solvinganalytical skillsinterview skillsdocumentationreturn-to-work planningfunctional assessmentbarrier identification

Soft Skills

professional communicationorganizational abilitiesmultitaskingresourcefulnessself-motivationadaptabilitystakeholder managementnegotiationcollaborationtime management