Member Experience Manager

Disability Management Employer Coalition (DMEC)

Member Experience Manager responsible for member engagement, retention, and recruitment at DMEC. Overseeing onboarding, renewal processes, and member support operations.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,355 - $83,411 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in membership engagement, retention, and recruitment strategies, utilizing CRM systems and data analytics to enhance member experiences and drive organizational growth.

Highest-signal resume keywords

Membership EngagementCRM SystemsData AnalyticsProject ManagementMember Retention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisMembership OnboardingMembership Renewal ProcessesCustomer SuccessAccount Management

Soft Skills

LeadershipCommunicationCollaboration

Tools & Technologies

SalesforceNimble AMSMicrosoft OfficeData Cleansing ToolsLearning Management Systems

Industry Keywords

Nonprofit ManagementMember SupportRecruitment PlansEngagement StrategiesCustomer-Facing Roles

About the role

Key responsibilities & impact

Responsible for the achievement of member engagement, retention, and recruitment within DMEC.
Overseeing all membership onboarding, retention, and renewal processes.
Ensuring effective and efficient member support for a positive and valuable membership journey.
Leading and executing membership priorities that support retention, engagement, growth, and revenue goals.
Providing oversight to ensure successful coordination and management of membership status and renewals process.
Manage membership webpages, access points and platforms, ensuring accuracy and ease of use.
Develop and execute recruitment plans to attract new members, aligning with the organization's goals.

Requirements

What you’ll need

Bachelor's degree in business administration, marketing, communications, nonprofit management, or a related field preferred.
Minimum of five years of experience in membership, customer success, account management, association management, or other customer-facing roles.
Experience using CRM and/or association management systems required; experience with Salesforce, Nimble AMS, or similar platforms preferred.
Experience analyzing membership, engagement, retention, or customer data and applying insights to improve outcomes.
Intermediate or higher proficiency in Microsoft Office, data analytics software, and using CRM systems.
Experience and understanding of learning management systems preferred.
At least one year of experience with data cleansing tools.
Strong experience in project management.

Benefits

Comp & perks

40 hours of paid sick leave per calendar year, unless a greater amount is required under state of local law
4.62 vacation hours accrued per pay period (3 weeks per year)
40 hours of bereavement leave
401K retirement plan with 100% company match up to 4% of salary
Flexible spending accounts
Eight (8) holidays, plus your birthday (floating holiday)
Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term)
80 hours of Paid Family Leave per year
Necessary computer equipment (laptop and printer) for the employee’s home office as well as a monthly technology stipend of $100