DIRECTV

Product Management Intern – Customer Operations, MBA

DIRECTV

internship

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $20 - $28 per hour

Job Level

Entry Level

About the role

  • Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
  • Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
  • Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
  • Prioritize and construct business cases that secure funding.
  • Manage product roadmaps by optimizing customer and business value.
  • Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
  • Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.

Requirements

  • MBA Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
  • Proficient in translating business strategy and analysis into consumer facing digital products.
  • Ability to prepare and present business cases for new products/services.
  • Demonstrated ability to lead, influence, and persuade others.
  • Strong interpersonal skills and communication skills (oral, written and presentation).
  • Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
  • Track record of being able to work cross-functionally to deliver large scale initiatives.
  • Solid technical background with understanding and/or experience in software development and web technologies.
  • Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.
  • Demonstrated experience with full product life cycle management (Desired Qualification).
  • Working knowledge of customer journey mapping techniques (Desired Qualification).
  • Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric (Desired Qualification).
  • Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
  • Proficient in building executive level presentations in Microsoft PowerPoint.
  • Must have full U.S. work authorization now and in the future.
  • May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data.