Special Programs Assistant, Academic Administrator
Stride, Inc.
Principal Business Administrator
DIRECTV
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $105,830 - $192,050 per year
Job Level
Lead
About the role
- Demonstrate full accountability for success of projects by identifying input required from cross-functional areas and proactively managing action items, issues, and deliverables.
- Drive progress across cross-functional teams.
- Own cross-functional team tasks as part of project and drive execution.
- Manage 2 – 3 medium to large scale projects simultaneously (in various stages of implementation).
- Consistently deliver results.
- Lead project teams by coordinating with Sales, Marketing, IT, Customer Service, Home Services, Supply Chain, Legal, etc. as well as third party partners.
- Document current and to-be business processes, provide recommendations for enhancements, and implement changes.
- Gather and document detailed business requirements and develop process flows.
- Provide project launch support by smoke testing, facilitating launch calls, and supporting production issues to resolution.
- Own and be accountable for successful delivery of all project tasks.
- Confirm technical requirements drafted by IT and participate in systems discussions.
- Develop and maintain standard project documentation including business rules / requirements, action items, agendas, minutes, and project plans.
- Identify potential problems and formulate solutions that achieve business needs.
- Evaluate decisions and processes to ensure they are in the best interest of customers and company goals; escalate as needed.
- Perform and coordinate user acceptance testing with internal business and external partners; report all issues to IT and ensure appropriate resolution.
- Document and execute test cases on projects.
- Prepare launch go / no go checklists and create contingency plans.
- Provide project updates to management that include progress, risks, issues, and mitigation recommendations.
- May be required to provide read out to Senior leadership team.
Requirements
- Bachelor’s Degree and 5+ years’ relevant experience (large-scale, multi-disciplinary Project Management, Business Analysis, Sales Operations, etc.) required.
- Experience in large scale project implantation that is heavily IT centric required.
- Experience in working with and implementation with product / engineering desired.
- Strong problem-solving and analytical skills, including a qualitative and quantitative skill set.
- Ability to learn the business and become an SME for other cross-functional teams.
- Experience in documenting business requirement documents, UAT test plan, and UAT test cases.
- Experience in executing test cases and defects management.
- Experience working with cross-functional teams including Marketing, Legal, Accounting, Sales, Dealer Compensation, IT, Customer Care, etc.
- Demonstrated ability to analyze complex issues and design appropriate solutions.
- Leadership qualities, including meeting facilitation, time management, and organizational skills; ability to influence others, negotiation skills to get the job done.
- Excellent communication skills, including ability to tailor communication to audience to achieve desired results.
- Proficiency in standard MS Office applications.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbusiness analysislarge scale project implementationbusiness requirement documentationuser acceptance testing (UAT)test case executiondefects managementprocess flow developmentproblem-solvinganalytical skills
Soft skills
leadershipmeeting facilitationtime managementorganizational skillsinfluencenegotiationcommunicationcross-functional collaborationanalytical thinkingsolution design
