Directive

Account Director, Client Strategy

Directive

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Lead

About the role

  • Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients
  • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance
  • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps
  • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations
  • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact
  • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence
  • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership
  • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability

Requirements

  • 7–12 years of experience in agency or client services roles
  • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio
  • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps
  • Experience partnering with VP-, CMO-, and CRO-level client stakeholders
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Paid MediaSEOContentCROCreativeRevOpsportfolio economicsforecastingmargin healthrenewal negotiations
Soft skills
strategic leadershipclient relationship managementcross-functional collaborationrisk managementmentoringexecutive storytellingstrategic thinkingcommercial accountability